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CUSTOMER SERVICE REPRESENTATIVE

Descripción de la oferta de empleo

Company DescriptionTuró Park Clinics is a team of more than 65 doctors with over 30 specialties, including dentistry, medical treatments, and aesthetic procedures. Located in the center of Barcelona, Spain, the clinics are open 7 days a week and offer same-day appointments throughout the year. The multilingual team provides personalized services to make patients feel at ease.Role DescriptionThis is an on-site role for a Customer Service Representative at Turó Park Clinics located in Barcelona. The Customer Service Representative will be responsible for answering patients' inquiries, providing assistance and resolving issues through the different communication channels (face to face, phone, email, chat).  Additionally, the selected candidate will be supporting reception performing tasks such as welcoming patients, processing billing, informing patients as well as following up of appointments. The representative will elaborate reports and perform other administrative duties as required.QualificationsCustomer Service Representatives and Customer Support skills.Customer Satisfaction and Customer Experience skills.Mandatory to communicate effectively in English, Spanish, and French.Excellent problem-solving and conflict resolution skills.Experience using customer service software and databases.High level of patience, empathy, and professionalism.Flexibility to cover different shifts. Experience working in a medical or healthcare environment will be a plus.Bachelor's degree in any field.Contract20h per week with rotating daily schedules from Monday to Friday (Public Holidays included). Possibility to be available to cover vacations, weekends and public holidays. Start date as soon as possible. 
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Detalles de la oferta

Empresa
  • Turó Park Clinics
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 14/09/2024
Fecha de expiración
  • 13/12/2024
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