CUSTOMER SERVICE REPRESENTATIVE - GERMAN MARKET

ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.
Global reach: We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers' needs on an international scale. Dedicated people: With a team of more than 6,500 passionate and committed employees who share a common vision of excellence in customer service. Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13,000 employees worldwide.
Quality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.
Tasks
Our customer is a leading aviation loyalty program committed to providing exceptional travel
experiences. As part of our growing team in Barcelona, we are seeking a dedicated Customer
Service Representative to support our German-speaking members.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers in navigating our program, resolving issues, and answering queries.
Communicate effectively in German and English to cater to our diverse member base.
Ensure accurate understanding of customer needs and deliver clear, concise information.
Membership Assistance:
Guide customers through enrollment processes and membership account management.
Resolve issues related to mileage credits, rewards, and program benefits.
Problem Resolution:
Investigate and troubleshoot reported problems, providing timely and effective solutions.
Collaborate with internal teams to address complex issues and ensure customer satisfaction.
Provide feedback on common issues and suggest improvements to enhance customer
experience.
Stay informed about updates of our program and related policies.
Requirements
Fluent in German and English (both written and spoken).
Proven experience in customer service or a similar role.
Strong communication and interpersonal skills.
Ability to handle challenging situations with patience and empathy.
Permit to work in Spain (NIE)
Familiarity with loyalty programs or the aviation industry is a plus.
Benefits
Competitive salary and performance-based bonuses.
Opportunities for career growth within a dynamic and international team.
Permanent contract with one month trial period.
Offices in 22(at) with a great open space to work.
From Monday to Friday from 8.00hs to 14.00hs and from 12.00hs to 20.00hs and on weekends
from 9.00hs to 17.30hs (2 weekends off a month).
If you are passionate about delivering exceptional customer service and want to be part of a
global travel community, we invite you to apply for this exciting opportunity. Join our project
and help our members soar to new heights!