CUSTOMER SERVICE REPRESENTATIVE (H/M/D)
Descripción de la oferta de empleo
Resolución de problemas: resolver los problemas, quejas y consultas de los clientes de manera eficiente, proporcionando soluciones y alternativas adecuadas dentro de los límites de tiempo.
Conocimiento del producto: mantener una comprensión profunda de los productos y servicios para ofrecer información y soporte precisos a los clientes.
Procesamiento de pedidos: ayudar a los clientes a realizar pedidos, rastrear envíos y procesar devoluciones o cambios.
Documentación: mantener registros detallados de las interacciones, transacciones, comentarios y quejas de los clientes en el sistema CRM.
Comentarios: recopilar comentarios de los clientes y comunicarlos a los departamentos pertinentes para ayudar a mejorar nuestros productos y servicios.
Colaboración en equipo: trabajar en estrecha colaboración con otros departamentos, incluidos los de ventas, soporte técnico y marketing, para garantizar una experiencia de cliente perfecta.
Cumplimiento de la política: seguir las políticas y procedimientos de la empresa, garantizando el cumplimiento de los requisitos reglamentarios.Formación en ventas internacionales o equivalente.
Se prefiere de 3 a 5 años de experiencia en servicio al cliente o un campo relacionado.
Experiencia en un entorno profesional internacional.
Idiomas: español fluido C1, inglés fluido C1 y francés fluido C1 (muy valorable).
Residencia en Ciudad Real o alrededores.
Excelentes habilidades de comunicación e interpersonales.
Fuertes habilidades de resolución de problemas y atención al detalle.
Capacidad para realizar múltiples tareas, priorizar y administrar el tiempo de manera efectiva.
Detalles de la oferta
- Page Personnel ETT
- Sin especificar
- 14/09/2024
- 13/12/2024
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