CUSTOMER SERVICE REPRESENTATIVE - ITALIAN AND ENGLISH LISBON
Descripción de la oferta de empleo
You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media).
When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business.
The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience.
Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal.
You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way.
In addition, you are.
Professional speaking and writing skills in Italian and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
Ability to quickly switch between various customer channels like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.
Hear what our current CS Representative say about the role.
"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of s.......
continua la lettura e candidati!
Detalles de la oferta
- Catawiki
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 18/11/2024
- 16/02/2025
Strong sales and customer relationship-building skills... languages: fluent english and spanish are essential... generate and send daily and weekly reports of owner bookings and obtain approvals from owners... impeccable work ethic and solid commitment... exceptional written and verbal communication......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Job with us and other partner english academies... 000€ in tuition the first year and 6... only one year university and instituto cervantes accredited spanish language program students can work in spain and this is the canterbury english magic formula for living and working in spain at an unbelievably......
Analytics and reporting: monitor engagement and performance metrics to understand content impact, providing insights and recommendations for future strategies... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... we are looking for a junior technical customer success specialist to join our customer success team......
Your proficiency in building and expanding relationship networks extends both internally and with clients... the work style should be detail-oriented, efficient, reliable, and performance-ready... marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
Bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food andbeverage servers, food service supervisors, restaurant and food service manager, catering manager,assistant beverage manager, kitchen manager, banquet coordinator, beverage server, beverage shiftmanager......
