CUSTOMER SERVICE REPRESENTATIVE - ITALIAN AND ENGLISH LISBON
Descripción de la oferta de empleo
You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media).
When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business.
The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience.
Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.
This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal.
You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way.
In addition, you are.
Professional speaking and writing skills in Italian and English; strong communication skills.
Strong analytical and critical thinking skills.
Preferably previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.).
Ability to quickly switch between various customer channels like phone and e-mail communications.
Ability to positively interact with your team and other departments.
Available to work 40 hours per week.
You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
You are flexible with working at least 2 weekends a month and on some public holidays.
This role is based in Lisbon, Portugal.
Hear what our current CS Representative say about the role.
"As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of s.......
continua la lettura e candidati!
Detalles de la oferta
- Catawiki
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 18/11/2024
- 16/02/2025
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