CUSTOMER SERVICE REPRESENTATIVE (SPANISH-SPEAKING) ON SITE BR02

Customer Service Representative (Spanish-Speaking) On site BR02 Customer Service and Support (https://jobs.
oncentrix.
om/job-search/?category=Customer Service and Support) Location Barcelona, Spain Apply Now (https://apply.
oncentrix.
om/global/en/apply?jobSeqNo=CONCGLOBALREXTERNALENGLOBAL&step=1&utm_source=none) Job Title.
Customer Service Representative (Spanish-Speaking) On site BR02 Job Description Experience the power of a game - changing career Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (On-Site), you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.
At Concentrix,there’sa real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.
What you will do in this role As a Customer Representative on our team, you will.
Take incoming contacts (via telephone and email) and solve users' demands Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual clients Understand the customer profile and maintain appropriate communication in relation to it Ensure contractual SLA is maintained Act as a Brand Ambassador for the company and their products Your qualifications Concentrix is a great match if you.
Are proficient or bilingual in Spanish and advanced in English Good disposition to work in a customer service environment.
As well as teamwork skills.
Customer care skills - ability to listen to and understand the customers'need.
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.
Initiative anddisponibilityto receivetrainingsand adaptation skills.
Provenexpertisein client servicesregardingfashion or boutique experience.
Interest and passion for fashion as well as knowledge of the latest fashion trends.
Provenexpertisein E-commerce client service (after purchase) Knowledge of emotional intelligence that allows the agent toidentifya customer's problem and solve it in an empathetic way.
Provenexpertisein Payment Method platforms KnowledgeinCRM software.
What’s in it for you In this role, we offer benefits that help you support your unique lifestyle.
Full-time39 hours/week Temporary contract.
Mon-Fri 9-17H Sundays alternated Salary euros gross/year + up to euros gross/year in bonus Central location in Barcelona Bring-a-friend (referral) bonus opportunities Full paid training on the company and the projectyou'llbe working on Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R Location.
ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements.
English, Spanish Time Type.
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.
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