CUSTOMER SERVICE REPRESENTATIVE WITH HIGH LEVEL OF GERMAN (PART-TIME)
Descripción de la oferta de empleo
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
Offering an omnichannel service to our consumers via telephone, email, chat, and social media
Developing a sound understanding of the products and services offered by our client
Embrace our company values and act as a brand ambassador
Requirements
What skills & experience will you bring to us?
A fluent level of German with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
Benefits
What do we offer?
Start date: ASAP
Contract: Temporary 3 months (1-month probation period)
Part time: (20-25 hours/week)
Working days/Hours: Monday to Friday (4-5h per day to be defined between 9h and 16h)
Salary: 18k euros gross per year for 39h per week (prorrated)
Incentives: Top performance incentives
Paid bank holidays + 1 extra day in lieu
Hybrid work model: 4 days per month at the office / training / rest from home
Training: 2 weeks training - possibly full time (mon-fri, 9h to 18h, 1h lunch, 1 early day)
Office location: Barcelona (La Sagrera)
Other Benefits:
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insurance
Referral Program – Bring a friend and get a referral bonus.
Access to LinkedIn specialised training & courses.
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare#wearecurious#weachievetogether
Detalles de la oferta
- CPM International
- 04/10/2024
- 02/01/2025
Our client is one of the biggest b2b it and telecommunication hardware resellers in europe, with more than 20 years of experience... responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request......
Showing them the benefits of build a partnership with the company... building strong relationship with the clients... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... during your day you will be:- cold caling potential independent......
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
Knowledge of technology, experience with otas and other similar platforms... dutch, german or french are valuable... strong sales and customer relationship-building skills... ensure an efficient and effective flow of communication with other departments and management... building relationships with guests......
C2/mother tongue level of english... contribute to students’ end of term reports in line with school policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance with the national curriculum and with......
• good command of english language, at least b2/c1 level... • fluency in french or german (b2/c1 level at least)... • availability to work full time... • develop our own systems as a part of the internal r&d; team... • solid understanding of software engineering concepts... • work directly with our clients......
Soft skills: excellent interpersonal and communication skills have organizational, planning, and analytical skills, with high level of accuracy and attention to detail... this is a recognition of the institute’s commitment to developing an hr strategy for researchers, designed to bring the practices......
Our team of 900 professionals is behind the success of 2... mac os x , with macos 13... a typing speed of ≥ 50 wpm... we are looking for a junior technical customer success specialist to join our customer success team... high emotional intelligence, with the ability to read customers' feelings and reflect......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to work both independently and as part of a team......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... achieve sqo (sales qualified opportunity) quota quarterly, and hit a target level of activity daily and weekly manage a portfolio of assigned accounts to......
