CUSTOMER SERVICE RETAIL (FRENCH & ITALIAN SPEAKER)
Descripción de la oferta de empleo
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Customer Service Retail (French & Italian Speaker)
We at PRONOVIAS GROUP, Global leader in the Bridal industry, are currently looking for a professional and talented Store Operations Specialist to join our Retail Store Operations Team in our Barcelona HQ.
Principal functions:
• Act as the main contact of the stores, either by phone, electronically or personally, acting as a link with the different corporate departments.
• Monitoring of the management of shipments both to own stores and to international franchises, from preparation to final delivery.
• Manage the opening and closing of stores, entry of orders for non-salable material, product and their shipment, as well as change of address, entry of returns, blocking of merchandise and collection management.
• Process orders, requests and petitions (Product replenishment, non-salable, office supplies, Express orders, raw materials, among others).
• Prepare and distribute activity reports for managed stores.
• Work together with the Commercial Manager Area reporting all kinds of cases identified in the stores.
Requirements
• At least 2-5 years of work experience in B2B Customer Service within the fashion industry.
• French and Italian speaker (Proficiency or advanced), an extra language will be a plus.
• Excellent knowledge of the Microsoft Office Package, specially on Excel. knowledge in ERP's will be a plus.
• Strong client-facing and communication skills.
• Team player; enthusiastic, accurate and commercially oriented.
• Hands-on mentality and a proactive attitude towards work.
• Customer service orientation and passion for the Bridal Industry.
• Experience in receiving incoming calls and making outgoing calls.
• Organizational and multitasking skills, proactive and decisive attitude, used to teamwork.
WHAT DOES PRONOVIAS GROUP OFFER?
• Ethical workplace environment that embraces the diversity that makes us special. Having to opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact.
• Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy.
• Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
• Company canteen with subsidized meals and breakfasts.
• Team building activities to promote our companies' values: respect, innovation. empowerment, performance driven and teamwork.
• Private parking and company shuttle bus from Barcelona and El Prat de Llobregat.
Detalles de la oferta
- Pronovias
- 13/11/2024
- 11/02/2025
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