CUSTOMER SERVICE SPECIALIST DACH - SHOCKWAVE

Johnson & Johnson is hiring for a Customer Service Specialist DACH, Shockwave Medical to be located in Germany.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
Shockwave Medical, Inc., recently acquired by Johnson & Johnson, is a pioneer in the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease.
Shockwave Medical aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.
Position Overview In this role you will provide professional support for our field sales representatives and clinical specialists through our European distribution center, as well as customers across the globe, by utilizing a broad knowledge of Shockwave Medical products, services, and policies.
As needed, the ideal candidate will provide Customer Services support within international markets including Europe, Middle East, Africa, Australia and Latin America.
You will be working hand-in-hand with the Customer Service International Team members to provide a positive experience for Shockwave Medical customers and the Shockwave Medical sales teams.
High Level Responsibilities Assist Customers with any request Review, process and confirm orders Coordinate shipping requirements with Logistics partners Provide customers with specific documentation where required Follow up with customers and/or sales teams in the event of issues Monitor deliveries and follow up with logistics partner on issues Monitor Consignment stock accounts and handle discrepancies investigations and resolutions Follow up with customers on pending POs Receipt orders and create invoices on EDI platforms Monitor invoice requirements and issues resolution Fulfill applicable approval process for invoice corrections Support finance with credit collection, invoice disputes and communication to customers Report customer feedback and complaints to appropriate departments Support product returns to manufacturing site and coordinate product replacement Coordinate Demo material shipments Maintain Customer Database up to date Back up International Customer Service Colleagues (might imply working on a bank day) Work closely with US counterpart, finance, sales, marketing, quality, regulatory and operations teams as needed Support any project or task required by the line manage Ensure general administrative duties are met Qualifications Requirements Bachelors degree or equivalent 3+ years experience in the Customer Services or Sales support equivalent functions Speaks/writes/reads English and Germany fluently, good knowledge (i.
.
B2 level) of Spanish, Portuguese, Italian, French is a plus Proficient use of Microsoft Word, Excel, Outlook Knowledge of ORACLE is a plus Knowledge of Sales Force is a plus People Orientated.
Strong verbal and written communication skills with a high concern for relationships, to support Shockwave customer service providers, customers and sales/clinical representatives Integrity.
places high value on being consistently honest, trustworthy, and ethical Flexible.
adjusts quickly and easily to new situations, process changes, variety of tasks Service Orientated.
strong desire to meet external and internal customer needs and be helpful towards them Organized.
ability to set priorities and finish the tasks within timeline NOTE.
This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned or negotiated to meet the ongoing needs of the organization.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.