CUSTOMER SERVICE SPECIALIST - PORTUGUÉS (POSITION LOCATED IN MADRID)

DESCRIPCION DEL PUESTO Customer Service Representative Position located in Madrid to support customers in Portugal.
PURPOSE OF THE JOB Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints Compliant with internal processes and procedures (e.
.
Abbot Medical Quality System) and with the applicable legislation.
Manage all daily activities in customer service independently and actively support local Customer Service management ROLES & RESPONSIBILITIES Front office activities.
Receive & process orders for all customer Handle customer complaints and perform investigations Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager Issue required credit notes for returns and complaints within the official procedural deadlines Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency Organizing return shipments PER processing and follow up in collaboration with sales reps Responsible for PER handling in line with quality guide lines Back office activities.
Receive & process orders for all customer which are received by e-mail, fax or post.
Follow procedures related to the receiving, checking and creation of the sales orders/invoices Production of relevant paperwork i.
.
packing lists, proforma invoices and credit notes Perform and execute all invoicing in a timely and precise manner incl.
responsibility for electronic invoicing Daily control of invoices issued by the system, checking all orders have been invoiced Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines Follow up on backorders Master Data Maintenance (customer, materials, prices) Actively participate in any required product tracking research when required Support quality and sales department in FSCA (Field Safety Corrective Action) implementation General activities.
Consignment count (organization, reconciliation and follow-up) Assigned to more complex and specialized product lines or business activities (Capital Equipment, Export, EDI, new products…) Run reports and ensure appropriate actions are taken by Customer Service Representative Work on process improvement and projects under the supervision of the Customer Service supervisor/manager Responsible to train and coach Junior Customer Service Representative and Customer Service Representative.
EDUCATION & COMPETENCIES Upper secondary diploma/High school diploma Strong practical experience in Customer Service at least 2 years.
(Valuable) Portuguese native speaker or C2 level.
(Manadatory) Fluent in Spanish.
(Manadatory) English- high level, written and spoken.
(Manadatory) Knowledge of Microsoft Office Knowledge of ERP packages (SAP, …).
(Valuable) Team player Customer oriented Good organization ability Good communication skills for internal and external contacts Positive reaction to working in a “deadline” environment, stress resistant Integrity Sensitive of initiative and adaptability to permanent evolving organizations Sensitive to the importance of the product Connect with us at www.
bbott.
om, on Facebook at www.
acebook.
om/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.
FAMILIA DE TRABAJO Customer Service DIVISION CRM Cardiac Rhythm Management UBICACION Spain > Madrid.
Building Four UBICACIONES ADICIONALES TURNO DE TRABAJO Standard VIAJES Not specified VIGILANCIA MEDICA Not Applicable ACTIVIDADES LABORALES SIGNIFICATIVAS Not Applicable Abbott significa el poder de la salud.
Durante más de 125 años, Abbott ha ayudado a las personas a alcanzar todo su potencial, porque el mejorar la salud permite a las personas y a las comunidades alcanzar mucho más.
Con una red mundial diversa que brinda servicios a clientes en más de 160 países, creamos nuevas soluciones en todos los ámbitos de la salud, a nivel mundial y en todas las etapas de la vida.
Ya sea que se trate de diagnósticos de última generación, dispositivos que cambian la vida, nutrición basada en la ciencia o reformulaciones innovadoras, proponemos algunas de las tecnologías más innovadoras y revolucionarias para el cuidado de la salud, y así ayudamos a las personas a vivir al máximo su vida gracias a una mejor salud.
Los empleados de Abbott vienen a trabajar todos los días con incansable energía y entusiasmo, y con la promesa de mejorar la salud y el bienestar de millones de personas.
Traspasan las barreras para ayudar a manejar y a tratar algunos de los desafíos de salud más grandes de la vida.
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