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CUSTOMER SERVICE TEAM LEAD - DUTCH & ENGLISH

Descripción de la oferta de empleo

Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.They are currently expanding and are looking for a Team Leader Customer Service to join their team remotely from Spain.Job Profile for Team Leader Customer ServiceResponsibilities will include but not be limited to:Optimise the use of knowledge and skills of the customer service employeesAchieve the agreed targets on KPIsEnsure that every customer contact is handled perfectlyManage employee absenteeism and turnoverMonitor and adjust the quantitative performance of individual employees if necessaryConduct BILA meetings, start-up, performance, and appraisal interviews (and monitor and guide resulting actions and agreements)Candidate Profile for Team Leader Customer ServiceMust be fluent in Dutch and English, both written and spokenNumerical and analytical insightFlexible regarding working hoursGood computer skillsPeople-oriented leadershipThink outside the box and come up with fresh ideas on how to enhance the performance and motivation of our employeesWhat Our Client OffersA fun, enthusiastic team where everyone celebrates all successes togetherCompetitive salaryCollaboration with colleagues from different backgrounds23 holidays per year
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Detalles de la oferta

Empresa
  • Blue Lynx
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 02/10/2024
Fecha de expiración
  • 31/12/2024
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