CUSTOMER SPECIALIST WITH GERMAN
Descripción de la oferta de empleo
Key functions.
Ensure customer satisfaction and provide professional customer support.
Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and hearing customersfeedback on the product..
Efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas Requisitos - Fluency in German (Native or C2 Level).
High level of English (C1).
- Excellent communication skills, both oral and written.
Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office - Able to handle stressful situations.
- Teamwork spirit.
Organized.
Curious and hunger to learn more.
¿Qué ofrecemos? - Monday to Sunday.
39 hours week ( a a ) - ETT - 6-Month Temporary Contract with Potential for Permanent Position - Remote.
- gross/annual.
Detalles de la oferta
- Sin especificar
- Sin especificar
- 31/08/2024
- 29/11/2024
We are looking for a junior technical customer success specialist to join our customer success team... mac os x , with macos 13... ability to multitask and handle multiple customer inquiries simultaneously... ability to show empathy, tactfulness, and proactivity when interacting with customers......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
• fluency in french or german (b2/c1 level at least)... • work directly with our clients as an active member of an agile project team... • opportunities for growth with a training budget that you can use for courses and conferences... • a chance to be promoted twice a year and a clearly defined career......
Building strong relationship with the clients... showing them the benefits of build a partnership with the company... during your day you will be:- cold caling potential independent retailers in german & english... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy... we´re curious: you’re autonomous and proactive, with a “can-do”......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy... we´re curious: you’re autonomous and proactive, with a “can-do”......
Fluent in the requested language working proficiency in english previous sales experience (preferably b2b) experience with crm... comfortable in a goal-driven environment and attaining goals with a broader team excellent communication and presentation skills, both written and verbal goal-oriented......
Contribute to students’ end of term reports in line with school policy... mark, test, assess and record in accordance with school and department policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance......
Your proficiency in building and expanding relationship networks extends both internally and with clients... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer......
Our client is one of the biggest b2b it and telecommunication hardware resellers in europe, with more than 20 years of experience... responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request......
