CUSTOMER SPECIALIST WITH ITALIAN
Descripción de la oferta de empleo
Key functions.
Ensure customer satisfaction and provide professional customer support.
Manage service Subscriptions (New subscription, subscriptions information, update products, and services, etc.).
Billing (Change payment method, billing incidence, invoicing, and other billing-related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles, and other material.
Follow up and ensure customer satisfaction.
Manage claims, suggestions, and hearing customersfeedback on the product..
Efficiently ensure quick solutions respecting SLAs.
Provide feedback to the management team concerning the efficiency of customer service tools, new customer needs and, how to enhance any website/App value proposition.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas Requisitos - Fluency in Italian (Native or C2 Level).
High level of English (C1).
- Excellent communication skills, both oral and written.
Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office - Able to handle stressful situations.
- Teamwork spirit.
Organized.
Curious and hunger to learn more.
¿Qué ofrecemos? - Monday to Sunday (with two free days).
39 hours week (h or h) - 6 month contract with the posibility to join the company.
- 100% work from home - € gross/annual.
Detalles de la oferta
- Sin especificar
- Sin especificar
- 02/07/2024
- 30/09/2024
We are looking for a junior technical customer success specialist to join our customer success team... mac os x , with macos 13... ability to multitask and handle multiple customer inquiries simultaneously... ability to show empathy, tactfulness, and proactivity when interacting with customers......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... we´re curious: you’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time... be passionate about giving a great customer experience......
Care for customer satisfaction, making sure that you are going the extra mile with each and every contact... we´re curious: you’re autonomous and proactive, with a “can-do” attitude that strives to resolve customer issues efficiently and in real time... be passionate about giving a great customer experience......
Mark, test, assess and record in accordance with school and department policy... contribute to students’ end of term reports in line with school policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance......
Ensuring compliance with industry standards and safety regulations... opportunities to work on international projects and collaborate with clients worldwide... collaborating with the engineering team to optimize designs and enhance product performance... ability to work collaboratively in a team environment......
Your proficiency in building and expanding relationship networks extends both internally and with clients... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
University degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities team worker relationship building with customers and team profound background in marketing......
• work directly with our clients as an active member of an agile project team... • opportunities for growth with a training budget that you can use for courses and conferences... • a chance to be promoted twice a year and a clearly defined career path with salary forecast... • lots of teambuilding activities......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
