CUSTOMER SUCCESS AGENT IN SANT CUGAT (GERMAN AND DUTCH SPEAKER)
Descripción de la oferta de empleo
Supporting clients’ activities by being the very first point of contact for their customers.
Answering incoming queries from customers and ensuring contractual SLA is maintained Identifying issues and provide solutions Ensuring high level of customer satisfaction Being a team player and participate in the success of the team and project, e.
.
provide cover for absent colleagues together with the team and attending regular team meetings Skills, qualifictaions and interests you need to succeed in this role.
A native level of German and an advanced level of English Having knowledge about IT platforms, equipment and applications such as Windows/MS Office Having previous experience in sales (up-selling and cross-selling) Being an attentive listener, comfortable and skilful at communicating with people Being a team player with high social competence Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Already living in Madrid and available to start ASAP What’s in it for you? Full-time permanent contract 40h/week, rotational schedule depending on the project Salary.
starting from € gross/year depending on the role Opportunity to join an international company An open-minded and employee-oriented working environment Career development opportunities Your Future Company.
Your future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Feel free to check our other opportunities for German speakers in Spain,Greece or Portugal, or send us your CV to be considered for other projects or future opportunities.
Job Location I'm interested I'm interested
Detalles de la oferta
- Blu Selection
- 29/08/2024
- 27/11/2024
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... your proficiency in building and expanding relationship networks extends both internally and with clients... success measurement is achieved through analyzing funnels,......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... make sure they provide your full name and email address in the application form... our division focuses on gathering, enriching and processing data for machine learning in different ai domains......
Requisitos del puesto native speaker of dutch (netherlands and belgium) or french (belgium)... how to refer someone: share the link to the form with your friends and family and ask them to register: https://dataforcecommunity... make sure they provide your full name and email address in the application......
Able to communicate clearly and effectively in written and spoken english... best-in-class people engagement activities and programs... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment......
Able to communicate clearly and effectively in written and spoken english... best-in-class people engagement activities and programs... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment......
Analytics and reporting: monitor engagement and performance metrics to understand content impact, providing insights and recommendations for future strategies... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience......
Handle cash management and process payments accurately... this role plays a key part in the check-in and check-out process, managing reservations, and providing relevant information about the hotel and surrounding area... participate in training sessions and team meetings to stay updated on hotel procedures......
