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CUSTOMER SUPPORT

Descripción de la oferta de empleo

Smartick is a rapidly-growing EdTech company. Smartick’s platform uses Artificial Intelligence to improve its students’ math skills while building confidence and creating positive study habits. This innovative method consists of 15-minute daily sessions where students are presented with a personalized study plan that adapts in real-time.Our team consists of more than 100 professionals that are passionate about education, mathematics, programming, and providing exceptional service.Job Description:Provide quality service to English-speaking clients while resolving educational and commercial concerns. Develop and maintain relationships with clientele through emails and phone calls. Handle emails and calls in a timely manner.Main Tasks:Emails: Proactively respond to client inquiries with personalized, detailed feedback.Phone calls: Welcome families to Smartick and retain them. Troubleshoot operational challenges (back office, payments, curriculum). Provide detailed pedagogical assessments about students’ evolution within Smartick.Obtain and maintain a working knowledge of the Smartick curriculum, which is continuously changing and improving.Collaborate with the team to translate materials and improve the product's language.Qualifications:Native English and/or Spanish speaker.Excellent written and verbal communication skills.Tech-savvy.Studies in education or a language-related field.Ability to handle many tasks and a high-stress environment.Desired Skills:Experience in customer service or the service industry.Detail-oriented, organized, and proactive.Works well with a team.Experience in Education.Monday through Friday: 2pm to 10pm
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Detalles de la oferta

Empresa
  • Smartick
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 23/11/2024
Fecha de expiración
  • 21/02/2025
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