CUSTOMER SUPPORT ADVISOR - GAELIC SPEAKER
Descripción de la oferta de empleo
In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services.
Your responsibilities will include handling customer complaints, processing orders, and maintaining accurate records of customer interactions.
Success in this role requires excellent communication skills, a friendly and professional demeanor, and strong problem-solving abilities.
You will play a crucial role in ensuring customer satisfaction and fostering positive relationships.
hat you’ll be doing? Positive Interactions.
Engage in positive and understanding conversations with customers.
Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
Keep Records Updated.
Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
Support Our Community.
Provide exceptional support to our drivers and passengers through phone, email, and digital channels.
You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
Achieve Goals.
Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
Live Our Values.
Embrace and reflect the values of our Client and CPM in your daily work.
Follow all Client policies, EU legal frameworks, and local government regulations.
Detalles de la oferta
- CPM International
- En toda España
- Sin especificar - Sin especificar
- 16/12/2024
- 16/03/2025
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