CUSTOMER SUPPORT CONSULTANT
Descripción de la oferta de empleo
This role requires a proactive approach to problem-solving, excellent communication skills, and strong technical abilities to work effectively in a dynamic and cross-functional environment.
ResponsibilitiesLevel 1 Incident Resolution.
Identify, analyze, and efficiently resolve technical issues.
Escalate incidents when necessary, following established procedures.
Ticket Management & Technical Support.
Use tools such as Zoho Desk, Jira, or similar platforms to log and manage support requests.
Ensure proper prioritization and follow-up of incidents.
Documentation & Knowledge Management.
Create and maintain clear and precise technical documentation.
Contribute to building knowledge bases for both technical and non-technical users.
Work closely with internal teams such as Development, QA, and Product to resolve complex technical issues.
QualificationsExperience in Level 1 Incident Resolution.
roven experience in identifying, analyzing, and solving technical issues.
bility to escalate incidents when necessary.
amiliarity with Technical Support Systems and Ticket Management.
xperience using tools such as Zoho Desk, Zendesk, Jira, or similar platforms.
asic to Intermediate IT Knowledge.
perating systems (Windows, macOS, Linux).
etworking (TCP/IP, DNS, VPN).
atabases (basic SQL queries or similar).
eb applications.
ocumentation & Knowledge Management.
bility to document solutions in a knowledge base.
lear and structured writing for technical and non-technical users.
ross-Department Collaboration.
xperience working with internal teams (Development, QA, Product) to resolve issues.
oft SkillsExcellent Communication Skills.
bility to interact with customers and internal users professionally, clearly, and empathetically.
roblem-Solving.
nalytical and solution-oriented mindset.
bility to manage multiple issues simultaneously.
eamwork.
trong collaboration skills with other technicians and departments.
daptability to work in a multifunctional environment.
ime Management & Organization.
bility to prioritize tasks and meet deadlines.
mpathy & Customer Orientation.
nderstanding customer needs and delivering fast, effective solutions.
equired Languages.
Native or advanced Spanish.
Advanced English and German languages mandatory Learning Ability.
Willingness to acquire knowledge of new systems and technologies related to the company’s software.
revious Experience.
1-2 years of experience in a similar technical support role.
vailability.
Flexible schedule in case urgent issues need to be addressed outside regular working hours.
Detalles de la oferta
- Valsoft Corporation
- En toda España
- Sin especificar - Sin especificar
- 21/03/2025
- 19/06/2025
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......
Strong sales and customer relationship-building skills... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... job functions: provide exceptional support to guests throughout their stay, acting as the main point of contact, available via whatsapp, email......
Your goal? to support them and their teams in enabling change... share plm is looking for a skilled plm business consultant to join our international team!would you like to learn and grow professionally in a technology startup? we are looking for new talent to join our share plm team!we are a young,......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... trabajamos con una amplia gama de profesionales médicos, incluidas enfermeras, médicos, asistencia sanitaria......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... brindar primeros auxilios e inmovilización de la persona mayor en caso de accidente... requerimientos de aplicacion ciudadanía de la uebuen nivel de comunicación......
Para ayudarnos a seguir creciendo, actualmente estamos buscando para nuestras oficinas de sevilla de manera presencial un/a inside sales consultant (técnico/a de ventas- comercial) con al menos un año de experiencia en un puesto similar que se centre en la creación de nuevas cuentas para el mercado de......
Do you have a passion for marketing consultants and do you want to relocate to spain? check out this position! we can offer you a position in which you will be working in a multicultural, highly skilled team... next to this, you will be experiencing barcelona to the fullest! you can experience all of......
Entre tus funciones principales, se encuentran entre otras, las de: apoyo en las tareas administrativas que conllevan la gestión de la obra civil y despliegue de fibra óptica tanto al project manager como al coordinador de i+m asignado... gestionar la documentación para la certificación parcial y final......
