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CUSTOMER SUPPORT - HELPDESK (REMOTE)

Descripción de la oferta de empleo

En Bizneo, uno de las mejores HR Tech de España y LATAM estamos buscando un técnico de soporte / Helpdesk para dar soporte a clientes de nuestro software de recursos humanos y usuarios internos.👉 ¿Cuáles serán tus funciones? 👈Ofrecer soporte N1/N2 vía chat/email de nuestro software de recursos humanos.Cumplir con el nivel de servicio (SLAs) y mantener actualizado nuestros sistemas de ticketing (Zendesk & Jira) en cuanto a incidencias y peticiones por parte de los usuarios.Realizar tareas de back-office importaciones, limpieza de datos, creación de entornos.Mantenerte actualizado de todas las novedades del producto, casos de uso.Microinformática: Dar soporte técnico a cliente interno tanto de equipos (Hardware, redes, OS) como aplicaciones de uso interno (CRM, Dialer, Jira…).✍️ ¿Qué buscamos? ✍️Experiencia en soporte técnico en empresas de IT o Software (SaaS).Conocimientos de microinformática y fácil aprendizaje de nuevas herramientas.📌 ¿Qué ofrecemos? 📌Jornada de 9h a 18.30h de Lunes a Jueves. Viernes de 9 a 15h.Teletrabajo 100%Jornada Intensiva en Julio y Agosto (8h a 15h)Formación continuaPosibilidades reales de crecimiento
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Detalles de la oferta

Empresa
  • Bizneo HR
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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