CUSTOMER SUPPORT L1*

What you’ll do The Customer Support Specialist is responsible for delivering assigned tasks and administration as part of a back office team, which support the effectiveness of the Customer Operations function.
Contributing to enablement and maintenance of effective day-to-day customer service without directly facing the customer.
The Customer Support Specialist has a good understanding of established policies and processes regarding general analyses and reporting, billing activities, workforce planning and other general administration, filing and systems maintenance.
Typically reports to the Customer Support Manager.
This Role has a Preferred Candidate.
Who you are * Demonstrates a good understanding of policies and processes through extensive practical experience and delivers defined Customer Operations Support activities (billing administration, document management, reporting, data analysis, workforce planning); * Delivers support to first line Customer Care Advisors in order to help resolve customer inquiries and complaints fairly and effectively, through back office activities; * Actively participates in activities and projects that improve the quality of provided services and helps to improve performance and target achievement; * Actively cooperates with other departments to improve processing procedures; * Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of assigned tasks for Vodafone products, services, policies, procedures and systems; * Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
ay coach more junior members of the team.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.