Ver oferta completa

CUSTOMER SUPPORT TECHNICIAN

Descripción de la oferta de empleo

The Customer Support Technician role will be based in Sanoma Spain (Santillana) and will work in the Tier 2 technical support team in the Regional Technology Centre in Madrid. The main role will be to resolve technical application issues affecting customers, such as primary and secondary schools, teachers and students, who use our digital product offering.The Customer Support Technician collaborate closely with the Tier 1 customer service team, the Tier 3 development team and the commercial team. In addition, there will be constant collaboration with other teams in the different Sanoma Learning regions in Europe. The technical support team in Spain is based in Madrid and operates in a hybrid mode, with remote working and regular visits to the office.The technical issues that will face can be complex, and communication with multiple teams and individuals, both internal and external, to solve problems is a constant. In some cases, basic software development skills may be required, and will be responsible for gathering all relevant information so that development teams can resolve the problem immediately. Ideally, you will be able to solve other problems independently.In many cases, you will be in direct contact with customers (teachers) or on their behalf with sales representatives, keeping them informed in a professional way. This role will be the customer's advocate within the company and make sure that their problems are solved, either by the support team or by another team.Requirements:- Native level of Spanish in speaking and writing.- Good English skills both spoken and written.- Preferably located in the Madrid area.- Interest in the role of support technician.- Excellent problem solving skills and experience in resolving complex technical issues.- Experience using common customer service tools such as ticketing systems and associated processes.- Communication skills and empathy towards end users.- Ability to work in a team environment- Curiosity and positive attitude, comfortable with change.- Ability to work independently and willingness to learn new things.- Active and action-oriented mindset.It is not essential, but it would be great if...- Have experience with Jira and Confluence.- Have knowledge of system integrations, APIs and software development.- Have previous experience in the education industry.- Have knowledge or previous experience with Microsoft 365.- Have worked in a multinational or multicultural environment.
Ver oferta completa

Detalles de la oferta

Empresa
  • Sanoma Learning
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 21/06/2024
Fecha de expiración
  • 19/09/2024
Customer Support Advisor - Flemish Market - Morning Shift
CPM Internacional

We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... we achieve together: you strive to support......

Customer Support Advisor - Flemish Market - Afternoon Shift
CPM Internacional

We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......

Customer Support in Sales Department
Horizon Neulogy

The goal of the position is to bring support to the different areas of the port business field... university degree high excel and pbi abilities sales understanding of diverse market requirements financial understanding (business plan, financial kpis) good disposition to collect data on customer facilities......

German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

365.tours - Onboarding and Support Specialist
OtoTrak d.o.o.

Proven experience in sales, account management, or customer support roles, preferably in the travel, tourism, or outdoor activities industry... provide exceptional customer support to users of our platform, assisting them with activity bookings, troubleshooting issues, and resolving inquiries in a timely......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......

CALL 12-2024-1 Technician of Competitive Calls
Centre Tecnològic de Telecomunicacions de Catalunya

Who are we looking for? we are looking for a positive and talented technician of competitive calls to support management and research units... responsibilities: monitor project budgets purchasing and material supply, preparation of tenders support in staff selection processess within the project assure......

Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......

Home Support Visa patrocinada Asistente de enfermería UK
Reach HR Consulting

Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... reach hr consulting tiene una presencia europea activa en españa, portugal, rumania, italia, polonia, bulgaria......

Home support / LIVE IN - Patrocinador Visa - READING UK
Reach HR Consulting

Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... brindar primeros auxilios e inmovilización de la persona mayor en caso de accidente... motivación para trabajar con este tipo de pacientesla formación profesional......