DUTCH AND GERMAN-SPEAKING IT CUSTOMER SUPPORT REPRESENTATIVE IN BARCELONA
Descripción de la oferta de empleo
n this role, you’ll be the first point of contact for B2B users worldwide, assisting with IT issues and supporting their digital transformation.
If you’re eager to grow and contribute within a collaborative, supportive environment, this is the opportunity for you!What’s in It for You?Remote work 80% of the time – Only 4 days/month on-site.
ull-time contract (39 hours/week) or part-time contract (35 hours/week).
chedule.
Monday-Friday, .
nnual salary of € gross/year plus.
eal vouchers (€100 net/month) after 3 months.
rivate health insurance (Sanitas) after 6 months.
ccess to VIP District benefits.
gym discounts, restaurants, car wash, etc.
ree online language classes (GER, FRE, ENG).
areer development and leadership program opportunities.
ast recruitment process and fully paid training.
n international environmentYour Responsibilities and Impact as a Customer Support Representative Will Be.
nswering and supporting queries via tools, phone, chat, and email, maintaining daily contact with users from around the globe.
esolving IT issues encountered during office work.
ocumenting and logging calls in the ticketing tool.
elegating unresolved issues to the appropriate teams.
aintaining and improving customer satisfaction levels.
ollaborating with team members and different departments.
kills, Qualifications, and Interests You Need to Succeed in This Role.
ative or fluent in Dutch and German, with advanced English.
nterest in learning about IT.
ositive, can-do attitude with a problem-solving mindset.
ogical thinker with a passion for helping others resolve issues.
trong communication skills and a customer-focused mindset.
eam player with punctuality and respect for schedules.
our Future CompanyOur client is Europe’s leading independent provider of IT consultancy services.
They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas, offering support in more than 30 languages.
For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team, which works on an exciting project for a major aviation company.
oin us in Barcelona and make a difference in a global company that values growth, collaboration, and innovation!
Detalles de la oferta
- Sin especificar
- 27/11/2024
- 25/02/2025
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