DUTCH SERVICE DESK AGENT
Descripción de la oferta de empleo
This opportunity promises professional growth and a fresh perspective.
Ready for the adventure? Explore the details of this exciting position! Your role Provide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.
Handle inbound customer service activities, including calls and ticket (email) handling.
Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
Send reminder and status update emails to ensure timely communication and resolution.
Ensure a high standard of customer service throughout all interactions.
Collaborate with team members to efficiently resolve customer issues.
Maintain accurate records of customer interactions and transactions.
Stay informed about the latest updates and features on digital platforms to better assist customers.
Continuously strive to enhance the overall customer experience.
Profile Fluent in Dutch Excellent verbal and written proficiency in English.
Preferably to have an affinity with law/ magistracy.
Analytical skills, problem-solving thinking and a healthy dose of empathy Excellent computer skills and a readiness to acquire new tools Our ideal candidate is Communicative Disciplined and accurate Respectful and positive towards customers Solution-oriented thinking Patient Reliable Our offer Paid training Free Spanish lessons (once a week) Unique, atmospheric, people-oriented call centre, with a good dose of fun Market-based basic salary with bonus Employee benefits such as meal card, transport card and private insurance Growth opportunities Location Barcelona, Spain
Detalles de la oferta
- Recruit4Work SL
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 02/12/2024
- 02/03/2025
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