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DUTY MANAGER (LUXURY HOTEL)

Descripción de la oferta de empleo

As a department head, the Duty Manager strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Also, he/she is responsible for ensuring a warm welcoming and seamless departure experience for all guests in addiction to communicating guest information throughout the hotel.Candidate Profile (M/F/D): High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.Experience as a Front Office Manager or 2 years of experience as Assistant Front Office Manager.Able to work in a changing environment.Fluent in English written and spoken (another language is a plus).Core Work Activities:1.Leading Guest Services Team:Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and builds mutual trust, respect, and cooperation among team members.Serves as a role model to demonstrate appropriate behaviors.Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence2.Maintaining Guest Services and Front Desk Goals:Achieves and exceeds goals including performance goals, budget goals, team goals, etc.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Develops specific goals and plans to prioritize, organize, and accomplish your work.Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.3.Ensuring Exceptional Customer Service:Provides services that are above and beyond for customer satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.Strives to improve service performance.Empowers employees to provide excellent customer service.Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.4.Additional Responsibilities:Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Analyzes information and evaluating results to choose the best solution and solve problems.Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
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Detalles de la oferta

Empresa
  • WeHunt España
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 19/03/2025
Fecha de expiración
  • 17/06/2025
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