DYSON CUSTOMER SERVICE AGENT - ITALIAN MARKET- BARCELONA (HYBRID)

Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.
We’re looking for Customer Service Agents who are fluent in the Italian language and have good level of English, are excited by innovation and thrive on challenges to join our vibrant Dyson customer care team and to interact with owners of some of the most innovative and stylish Dyson products in the world.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you’ll be doing?

Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.

Requirements

What skills & experience you’ll bring to us?
Have a fluent level of written & spoken Italian.
Have a good level of English to communicate with our international team.
Be eligible to work in Spain.
Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
Have good computer skills and experience with MS Office.
Solution-oriented to provide the correct and best outcome for the customer.
Well-organised and able to prioritise the workload with the ability to work under pressure.

Benefits
What do we offer?

Starting date: 30th of September 2024.
Contract: Temporary. 3 months
Salary: 19.000€ gross per year.
Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
Work Model: Hybrid working model
Fully Paid Training that optimally prepares you for your job - 3 weeks duration (office-based).
24 days holidays per year on a full-time basis.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Location: Barcelona, Spain

Who Are We
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether