E-COMMERCE CUSTOMER SERVICE AGENT WITH DUTCH
Descripción de la oferta de empleo
Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.
If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!
Tasks
Be the First Point of Contact: Engage with customers via phone (30%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Dutch market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information
Requirements
Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
A warm, empathetic approach with a genuine passion for helping others
A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
A good listener who excels in teamwork and enjoys working collaboratively
Not afraid to ask questions, and bring forward new ideas!
Native or full professional level of Dutch or German
Full professional level of English
Benefits
Competitive Salary
Hybrid working model
Ability to work remotely from Europe (1 month per year)
Personal and professional growth opportunities
Unlimited access to our online learning platform for continuous development
Transportation allowance (after 6 months)
Private medical insurance (after 6 months)
We'll support you with your home office material!
Step 1: Interview with our Recruiter to get to know you better
Step 2: Interview with the Hiring Manager of the company
Detalles de la oferta
- Babel Profiles S.L
- 07/11/2024
- 05/02/2025
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