EBU BACK OFFICE SUPPORT VOIS
Descripción de la oferta de empleo
Support Vodafone Egypt business unit to achieve their targets by increasing the revenue and penetrate new solutions through handling back office and sales support activities for the sales team Sales support team is responsible to accelerate the revenue generation by prompt provisioning the offer for the newly activated lines, generating values to their partners and supporting the sales people in all daily activities by offloading them to focus more on their end customers Key accountabilities and decision ownership.
• Provisioning Receive the contracts and documents from the sales Verify the documents and make sure that Sales sent all required documents Proceed in the activation requests immediately within the agreed SL and provision the required offer to accelerate the revenue generation • Sales support Full dedication & continuous support for sales executive’s back office requests Gathering the contract data/account manager Generate the month to date report on time to enable the account manager following the status of his customer requests daily Create manual scorecard/account manager on time and assure compliance with operations scorecard.
Handling sales request and follow up via the phone • Back office Receives and processes contracts as provided by the channel sales representatives Verification of documents and contracts & follow up with Cops Receive sales requests, services activation, lines activation and Order item then proceed with the concerned teams (CC account angles or activation, credit audit and logistics) within stated SL/Type.
Insured closure within agreed SL Flow stakeholders SLA reporting Reject/approve the churn requests on system based on the sales feedback SPOC with many stakeholders Calculate accounts profitability and recommend available margin for free items Receive solutions and Fixed activation requests and create the proper tree on the system Follow up with many stakeholders to make sure the requests were implemented and to decrease the rejection reasons • Reporting & Analysis Responsible for daily reporting month to date and Month over month on SDSL POs and acceptance requests to compare the actual Vs Budget numbers Responsible on creating the SDSL closure monthly to support the finance team calculating the account managers commission Responsible for reporting month to date on regular basis (daily and weekly sales activation, suspension, inventory) Daily report on the churn requests and send to the account managers to take the proper action with the customer Generate follow up report on the created requests and their status and follow up with the account managers to fulfil the rejected and pending requests reasons Per store progress month to date (voice and solutions performance) on daily basis Prepare a monthly report for CPE created orders and their status supporting the finance team to validate the oracle reports Create a tracking report for the delivered and non-delivered equipment to support the project management team following up on non-delivered items Analyse the rejection reasons to minimize the rejection % which will accelerate the revenue generation • Order Creation and Assurance Use multiple applications such as Oracle (order management), remedy and Siebel Create CPEs release orders Align with warehouse team to confirm the delivery of the devices • Contracts Management & Archiving Receiving and validating all the contracts & customers documents Archiving contracts hardcopies Main source for the original signed contracts delivery for any case related to sales, legal, fraud and NTRA complaints Core competencies, knowledge and experience.
• Strong Microsoft office knowledge • Proven strong reporting experience • Proven stakeholder management experience • Ability to address and resolve conflicts • Strong communication skills • follow up on Daily basis all the reported issues and take the required action with the concerned team to finalize the issue Must have technical / professional qualifications.
• BS Degree • 1- 2 years’ experience in back office administrative work or relevant work • Siebel, Oracle, Remedy and business object background • Ability to work and contribute effectively to a team • Good English level • Good reporting skills • Good Time management skills Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 31/10/2024
- 29/01/2025
This position can sit in malta office or remote (b2b agreement) for as long as the time zone is within +/- 2h cet... excellent time management and prioritisation skills driven, proactive & enthusiastic with excellent written and verbal communication skills in english... requisitos del puesto bachelor’s......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... se le informa que puede cancelar el recibo de toda la información mencionada anteriormente enviando un correo......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... se le informa que puede darse de baja de toda la información anterior enviando un correo electrónico para darse de baja... brindar primeros auxilios e inmovilización......
The goal of the position is to bring support to the different areas of the port business field... the role will report to the spanish cst sales manager and funtionally to head of port operations... this graduate program provides you a unique opportunity of 12 months development in our specialty tires......
Ayudar en cocina a los trabajos que se le digan o asignenasí como limpieza de menaje y cuberteria en office así como limpieza del localrequisitos del puestopreferible experiencia pero no obligatoriootros datos del puestoserían 8 horas de lunes a viernes de 8:00 a 16:00......
Experiencia mínima de tres años en una posición similar en hoteles de 5 estrellas... offered:- incorporación inmediata con contrato temporal a través de ett... asegurar la higiene de los utensilios de cocina, como cacerolas, cuchillos, cazos y sartenes... formación específica en limpieza y mantenimiento......
Com/?response_id=661e67256a57878f0e1647c376208d69requisitos del puestorequisitos:- estudios mínimos: graduado escolar... experiencia mínima de tres años en una posición similar en hoteles de 5 estrellas... asegurar la higiene de los utensilios de cocina, como cacerolas, cuchillos, cazos y sartenes......
Otros datos del puesto the opportunity for professional and personal growth within an innovative, high-performing and fast-moving company with flat hierarchies working alongside an experienced, successful, international and lovely team an ideal environment in which to grow with a successful start-up......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
In this role, you will report to the director of the department and will be responsible for providing administrative support to the purchasing-imports area... requisitos del puestowhat do we need you to bring with you? experience of 1 year as an administrative/back office professional in purchasing......