EO OPERATIONAL EXCELLENCE MANAGER
Descripción de la oferta de empleo
He/she will lead a specialized team with the common aim to improve systems, processes and tools to achieve automation/simplification.
Key accountabilities and decision ownership • Design and develop a data-based approach and guidelines to keep always under control main assurance indicators • Coordinating the proactive analysis and anomaly detection • Process Automation definition on assurance workflows • Tool and system definition requirements across Enterprise Operation • Oversee H&S process and partner audit • Analise products in terms of Cyber Security compliancy according to ISO standard-based frameworks • Big Deal service model definition • Demand, cost control and savings thanks to optimization Core competencies, knowledge, and experience • Proven Skills and experience (at least 5 years) on automation processes • Experience in data analysis scope • Data driven mindset and change driven approach • Understanding of basic programming Must have technical / professional qualifications • Team management experience • Experience in process management and Assurance processes • Experience on Machine Learning algorithms (VIPATH, BLUEPRISM) • Experience on AI and ML and their application • Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS) • Experience in budget management • Engineering Degree is a plus Key performance indicators • Candidate will share main team’s KPIs regarding service assurance • He/she will be responsible for incoming issues reduction • He/she will be responsible for cost saving thanks to automation and new software develop Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 06/09/2024
- 05/12/2024
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... active participation in management meetings is essential......
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