EUROPE CLIENT SERVICE SPECIALIST - GERMAN SPEAKER
Descripción de la oferta de empleo
In this role, you will focus on delivering exceptional client experiences characterized by simplicity, transparency, and efficiency.
This is an excellent opportunity for individuals with at least 1 year of experience in client service or operational roles, looking to grow in a dynamic, client-focused environment.
Key Responsibilities Client Portfolio Management.
Assist with managing a specific client portfolio, focusing on new KYC requests.
Client Interaction.
Engage continuously with internal and external clients through phone calls, chats, meetings, and emails to ensure smooth onboarding and refresh processes.
Case Tracking.
Maintain end-to-end tracking of cases, acting as the liaison between clients, KYC analysts, and compliance units.
Onboarding Expertise.
Understand new business onboarding requirements to identify the best fit for each entity.
Escalation Management.
Proactively identify, escalate, and resolve cases of non-responsiveness.
Coordination with Stakeholders.
Collaborate with business units and AML teams to clear case statuses and ensure efficient processes.
Reporting.
Deliver timely and accurate daily reporting and management information summaries (MIS).
Process Improvement.
Identify, address, and communicate process gaps while sharing best practices for enhanced efficiency.
Documentation.
Ensure all standard operating procedures and relevant documentation are current and appropriately approved.
Operational Support.
Handle escalations, operational management, and deliver training where needed.
Qualifications and Skills Bachelor’s degree from an accredited institution.
Client-oriented with a high level of proficiency in English and German.
Strong interpersonal and communication skills, with sound reasoning in service delivery.
Familiarity with money laundering schemes and compliance processes.
Self-motivated, independent worker with excellent confidentiality management.
Ability to thrive in a fast-paced environment and meet deadlines effectively.
Proven track record of building relationships with local and global teams.
Detalles de la oferta
- Winning
- Sin especificar
- 20/11/2024
- 18/02/2025
Responsibilities answer inbound calls from customers to provide after sales support, schedule appointments, provide commercial information, as well as other services as requested by the company within guidelines/goals established by the client and contact center management consistently achieve call,......
Dutch, german or french are valuable... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... salary: 18,000 euros gross per year... ensure an efficient and effective......
Report to the operations specialist and coordinate daily interventions and tasks... dovevivo by joivypart of the joivy group, dovevivo is the largest co-living company in europe in terms of rooms and revenue... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession......
During your day you will be:- cold caling potential independent retailers in german & english... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... do you want to work in an international and modern environment? if you have experience......
We are looking for a junior technical customer success specialist to join our customer success team... additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered... experience in the customer service field is a plus! other job information......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
• fluency in french or german (b2/c1 level at least)... • eagerness to learn about new technologies and solutions... • effective communication skills and the ability to work in a team... • lots of teambuilding activities, trips, hobby groups and cultural events to create a company powered by teamwork......
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... com/project/tahoe-nl?/fill?id313=df029 project overview: purpose: collect voice recordings to improve speech recognition technologies... we welcome all native dutch or french speakers from any......
Requisitos del puesto native speaker of dutch (netherlands and belgium) or french (belgium)... if you have any questions, contact us at: *****@*****... com/project/tahoe-nl?/fill?id313=df035 join our data collection project tahoe in barcelona, spain! project overview: purpose: collect voice recordings......
Descripción del puesto: confidencial cuenta con una posición como public relations specialist para crear y mantener una imagen positiva de la empresa a través de estrategias de comunicación efectivas con los medios y el público... habilidades: redacción persuasiva relaciones públicas uso de redes sociales......
