EV CHARGING TECHNICAL SUPPORT ENGINEER

About Autel EnergyFounded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).Autel Energy was launched in 2021, dedicated to providing a full range of AC/DC charging station products and solutions for various scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers.In Europe, we have:- Over 120 employees actively engaged in researching and developing electric vehicle charging solutions, aiming to explore sustainable development for people, vehicles, technology, and new energy.- 7 subsidiary companies located in the United Kingdom, France, Germany, the Netherlands, Italy, Spain, and Sweden, providing local services and support. We work closely with our customers, understand their needs, and provide customized solutions.- 4 local training centers dedicated to providing professional product technical training for our customers.- 2 local cooperative warehousing centers to ensure stable product supply.- 2 local research and development centers committed to continuous product innovation, providing customers with smarter, more efficient charging solutions, and exploring new opportunities in intelligent driving and new energy.Our team not only focuses on technological innovation but also actively participates in social responsibility projects, aiming to reduce environmental impact and promote sustainable development. We firmly believe that through continuous collaboration and innovation, we can make greater contributions to the electric vehicle industry in Europe and globally, driving the entire sector towards a more environmentally friendly and intelligent direction.For further information, please visit us now at https://de.autelenergy.eu/We offer:- Highly competitive salary and benefits package- Excellent career development opportunities- International work environment- Opportunities to collaborate and learn from top talents in the industryWe look forward to candidates who:- Have a passion for the new energy industry and are enthusiastic about the charging pile industry- Possess good communication skills and a spirit of teamwork- Demonstrate a sense of responsibility and proactiveness- Candidates with relevant work experience are preferredBy joining us, you will:- Participate in the rapid development of the European new energy market- Contribute to the cause of green environmental protection- Collaborate with outstanding talents from around the world- Achieve your career dreamsJob Description:Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the R&D team.Responsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.What You’ll Need:Bachelor degree or above, 1 year or above related work experience, electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering and other science and technology majors;charging pile, new energy industry work experience is preferred;Strong working methodology, strong execution ability, good pressure resistance, good team spirit;Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work;Strong self-driven ability;Fluent in English and Spanish, Mandarin is a plus.Location: Barcelona, Catalonia, SpainStart date: As soon as possibleWorking hours: Full-timeSalary: NegotiableApply now and join Autel Energy to create a green future together!Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com. Please mention the position that you are applying for in the subject.Best of luck with your job application!关于Autel Energy:Autel Intelligence 成立于2004年，在全球共有超过2000名员工，专业从事汽车智能诊断、检测分析系统和汽车电子元件的研发、生产、销售和服务，是世界领先的汽车智能诊断、检测和TPMS产品和服务的供应商之一。2020年2月，Autel在上交所STAR市场上市（股票代码：688208）。Autel 欧洲新能源业务于2021年启动，致力于为各种场景提供全系列AC和DC充电桩产品和解决方案。经过三年高速发展，Autel 新能源已成为欧洲领先的充电桩产品解决方案提供商，旗下的 AC 和 DC 系列产品凭借过硬的品质和优质的本地化服务，深受欧洲能源公司、CPO和经销商的青睐。我们在欧洲拥有:-超过120名员工，积极研究和开发电动汽车充电解决方案，旨在探索更好的人、车、技术和新能源的可持续发展；-7个实体子公司分布在英国、法国、德国、荷兰、意大利、西班牙和瑞典，提供当地服务和支持，紧密与客户合作，了解其需求并提供定制化解决方案。-4个欧洲本地培训中心，致力于为客户提供专业的产品技术培训；-2个本地合作仓储中心确保产品稳定供应；-2个本地研发中心致力于持续产品创新，为客户提供更智能、高效的充电解决方案，探索智能驾驶和新能源的新机遇；我们的团队不仅专注于技术创新，还积极参与社会责任项目，致力于减少环境影响并促进可持续发展。我们坚信通过不断的合作和创新，可以为欧洲及全球的电动汽车行业做出更大的贡献，推动整个行业向更环保、更智能的方向发展。欲了解更多信息，请立即访问我们的网站：https://de.autelenergy.eu/我们提供:极具竞争力的薪酬和福利待遇；良好的职业发展机会；国际化的工作环境；与行业顶尖人才合作学习的机会。我们期待您:热爱新能源事业，对充电桩行业充满热情；具备良好的沟通能力和团队合作精神；富有责任感和主动性；拥有相关工作经验者优先。加入我们，您将:参与欧洲新能源市场的快速发展；为绿色环保事业贡献力量；与来自世界各地的优秀人才携手共进；实现您的职业梦想。主要职责：负责售前/售后技术支持工作，包括但不限于为客户开发销售机会提供技术支持，为项目交付过程和调试提供技术支持，以及在项目交付后提供售后技术支持。负责及时处理客户反馈的产品技术问题，包括跟踪客户反馈的技术问题并进行根本原因分析和实施纠正措施。还需负责搜集客户需求，并与总部研发部门进行有效沟通；负责收集、分析和综合客户反馈，以确定产品改进的趋势和领域。通过与研发团队密切合作，推动产品改进和升级。负责创建和提供技术文档和培训材料。此外，该职责还包括编制维修案例研究任职要求：本科及以上学历,1年及以上相关工作经验，电力，通信、电子、测控技术与仪器、汽车服务工程、汽车工程等理工科专业；有充电桩，新能源行业工作经验优先；工作思路条理性强，具有较强执行力，良好的抗压能力，团队意识好；学习能力较强，服务意识佳，责任心强，工作细致、严谨；有较强的自我驱动能力；英文/西语流利，会普通话加分。入职地点：西班牙巴塞罗那入职时间：尽快工作时间：全职立即申请，加入 Autel 新能源，共创绿色未来！薪资：面议联系方式: 领英直投或者发送到简历到recruitment1.eu@autel.com（请记得在邮件题目中注明您申请的职位）祝您求职顺利！