EXPORT DESK EU

Our companyArchroma is a global leader in color and specialty chemicals with strong market insight, highly talented people and a long history of material excellence and expertise. Archroma is headquartered in Pratteln near Basel, Switzerland, and operates with approximately 5000 employees and 35 production sites, over 42 countries. Through our two divisions: Textile Effects (TE) and Paper, Packaging & Coatings (PP&C), we deliver specialized performance and color solutions to meet customer needs in their local markets. A company committed to innovation, world-class quality standards, high service levels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty and performance of everyday products. Products enhanced, colors enhanced, performance enhanced – “Life enhanced”. Our peopleOur people have a rich tradition of working side by side with our customers as long-term partners, developing tailored solutions that help customers deliver business success. Every day, with our passion, commitment to excellence and innovation, our people create specialized performance and color solutions designed to appeal to our senses and emotions for a greater life experience. At Archroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality, age, educational level, etc. Our different backgrounds and talents enrich our perspective and help us create a performance-driven and collaborative culture, based on its AACC pillars: 1) Achieve and exceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace diversity.We touch and color people’s lives every day, everywhere.www.archroma.com Your roleAllocated to our PP&C-organization we are looking for a highly motivated and proactive team member in the function ofExport Desk EuropeCustomer Service Desk: act as a contact person to export customers and provide them with efficient and consistent customer service. Proactive communication on all export order-related issues. Manage Affiliate sales order processing, providing information on all Affiliate inquiries. Manage and sales orders processing for customers, providing information on all inquiries.Order Fulfillment: Delivery creation of available sales orders in accordance with Central OF and Scheduling teams. Challenge central OF, Scheduling, Product Manager to get confirmations, dispo note to customers.Transport Manager: Perform manual transport creation. Contact forwarders to arrange the bookings, as well the customs agent to arrange the export customs declaration (GTS replacement). Contact warehouse to arrange the loads. Check and approve/reject export logistic invoices.Shipping documentation management: Execute physical handling of shipping documents. Send shipping documents to export customers when no automatization is in place. Send shipping documents to banks depending on payment term.Education/Experience:Bachelor’s degree in Export, Commercial, Business management or similar.Minimum 1 year of experience performing functions related to those described in industrial company.Experience with SAP system and MS Microsoft.Fluency in English Skills/knowledge:Ability to work within a team environment but also independently.Strong organization skillsAbility to communicate effectively.Develop and maintain a close customer relationship!Fluent in written and spoken English, additional languages are welcomed.Establish and maintain excellent working relationships with customers and colleagues.Capability of working to tight deadlines, urgencies, and unexpected issuesAbility to prioritize and handle multiple tasks. Others:Position based in El Prat de Llobregat, BarcelonaYour Application If your background and personal experience fits this profile, please send us your complete application via LinkedIn