FIELD ENGINEER

Location.
Midlands with travel  Salary.
Excellent basic salary plus bonus and Vodafone benefits Working Hours.
Full time 37.
hours per week – Mon to Fri with on call.
Who We Are       We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.
We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country.
Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
What you’ll do       You will be.
Installing, commissioning, and maintaining the Customer’s network, supporting on Satellite Earth station and Fixed Line networking.
Communicating with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
Supporting colleagues with fault finding and troubleshooting on customer critical systems.
Providing technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages.
Performing RCA and provide solutions based on output to mitigate any future instances, or provide visibility of impact should analysis not be implemented.
Continually ensuring technical standards are met and maintained.
Providing a key point of escalation for technical issues within National Grid and Vodafone – own it, solve it approach required.
Assisting in providing technical approval/rejection for non-standard customer solution proposals  Taking a key role in Technical Forums between Vodafone and the customer.
Identifying opportunities for continuous improvement in providing service to customers and drive forward to resolution  Analysing management Information from Network elements and customer data and take action to pro-actively resolve any issues.
Validating Network Changes to ensure customer compliant.
Please note you must have a flexible approach to travel if required to meet the demands of the business (travel remit covers Midlands + close to London).
You will also be expected to participate in a 24/7 callout rota, typically 1 in every 4 weeks.
Who you are         You will have.
Experience within a telecoms or service provider environment working on a wide range of telecoms engineering equipment and technologies, preferably Fixed-Line experience.
Satellite Earth station maintenance and fault finding   Prior experience working on Routers and Switches (Cisco preferable)   Excellent communication skills   Valid / full UK driving license   Eligibility for BPSS / SC clearance           Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer     We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can        Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-vodafone/) for guidance.
#LI-Onsite     Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.