FIELD SERVICE ENGINEER - BARCELONA, SPAIN
Descripción de la oferta de empleo
The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.
Each FSR operates in a designated field service territory and represents VMS.
his requires a high level of professional communication with their team, customers, management, sales, and other technical support.
Applicable to the Oncology Systems business only.
Position must have full access to VMS client sites to perform the essential functions of this position.
Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
anage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
nderstand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues and meet established FSR levels.
aintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
evelop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
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Detalles de la oferta
- Varian Medical Systems Ibérica S.L.
- Sin especificar
- 04/07/2024
- 02/10/2024
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