FIELD SERVICES ENGINEER

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Field Services Engineer!What do you need to fulfill this job?Imaging of Windows Devices to latest versionProvide 2nd Level SupportUnboxing and packing of equipment To/ From Remote locationsMust be able to follow schedules and perform administrative type tasksIMACPerform Hardware and Software InstallationsSmart Hands ActivitiesProvide remote support for users traveling or at homeEndpoint Encryption Troubleshooting – McAfeeAbility to work in Active DirectoryProvide asset information within ticketing system to ensure an accurate asset databasePerform refresh of end user devices in alignment with refresh schedulesAssist with inventory activities as required weekly and monthlyEnsure local Inventory is up to date and correctMaintain an incident/IMAC resolution/closure rate of 5+ tickets per dayAbility to work within Service NowStrong ability to interact with CustomersProper Documentation of End User Issues within Service NowBackup and Restoration of End User DataSetup and configuration of all MAC OS systemsKnowledge in Zero Touch Deployment for MAC’sProvide 2nd Level Software Support on a MacKnowledge of JAMFExperience with JAMF self-service management and command lineImaging and reimaging of MAC’s Laptops to latest OS VersionDiagnosing and Troubleshooting MAC related OS and Hardware problemsIMACPerform Software Installations on all apple devicesSmart Hands ActivitiesProvide remote support for users traveling or at home.Provide VPN support on Mac devicesProvide accurate asset information within ticketing system to ensure an accurate asset databasePerform refresh of end user devices in alignment with refresh schedulesAssist with Mac inventory activities as required weekly and monthlyProper Documentation of End User Issues within Service NowBackup and Restoration of End User DataCreate, modify, and maintain MAC processes and policiesMaintain an incident/IMAC resolution/closure rate of 5+ tickets per dayAbility to work in Active Directory for Windows if neededAbility to work within Service NowStrong ability to interact with CustomersAbout HCLTech:We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.Why Us?We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.We offer freedom and flexibility on the job, empowering our employees to make decisions.We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities.We offer the opportunity to work with colleagues across the globe.We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.If you have a valid disability certificate, Certificate of Disability in Force, please contact us.Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.