FLEMISH/DUTCH CUSTOMER SERVICE ADVISOR - BARCELONA
Descripción de la oferta de empleo
Tasks
As a Customer Service Representative within this project in the payment industry, you will be the first point of contact for our clients.
What will you be doing?
Handling client inquiries, basic technical complaints, and questions related to online banking and phone app in a professional and courteous manner, ensuring a positive customer experience.
Provide accurate and timely information to customers regarding our diverse range of products, services, and company policies.
Assist customers via calls and emails with inquiries, complaints, and problem resolutions about their cards, accounts, payment status, fraud,.. Demonstrating a commitment to their satisfaction and building strong customer relationships.
Document all customer interactions meticulously, maintaining detailed and accurate records for future reference.
Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements
What are we looking for?
Native-level proficiency in Dutch or Flemish (both spoken and written) is essential.
Good knowledge of the English to effectively communicate with colleagues and handle customer interactions.
Ability to maintain security procedures around sensitive data.
A high school diploma or equivalent qualification is required.
Previous experience in customer service or a related field is a plus, but not mandatory.
Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
Proficiency in using computer systems and familiarity with different software applications.
Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.
Benefits
What we offer?
Multicultural, fun, and friendly work environment.
Hybrid working model.
Internal growth opportunities (amazing opportunities for career progression).
Staff incentives and reward schemes.
Permanent position and competitive salary.
Unlimited coffee, fresh fruit during office days.
Free online Spanish lessons (outside working hours).
Comprehensive support for mental health and well-being- Ifeel app (Free Therapy).
Free PT Sessions.
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
Detalles de la oferta
- NewCo Communications
- 22/08/2024
- 20/11/2024
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive......
• para la fábrica de barcelona que resida en barcelona... en grupo cabosa, empresa del sector textil con experiencia y proyección internacional, necesitamos incorporar becarios a las plantillas de nuestras fábricas de cremalleras ubicadas en barcelona... se ofrece:• incorporación cuanto antes• el horario......
Se busca personal para departamento de tráfico en la provincia de barcelona - jefes de tráfico - gestores/as de tráfico -administrativos de tráfico - responsables/auxiliares de tráfico https://www... com/es/ofertas-empleo-logistica-transporte?filter%5bcandidatetype%5d%5b%5d=4&filter;%5bstate%5d%5b%5d=barcelona......
As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......
) precisa de un/a cristalero/a para trabajar jornada completa en barcelona... realizar la limpieza y tratamiento de superficies en edificios y locales utilizando maquinaria... ) ofrecemos: - contrato directo con la empresa... se proporciona vehículo de empresa para los desplazamientos- incorporación......
Ciudad: barcelona funciones:desde temporing seleccionamos un/a técnico/a de calidad para importante empresa que se dedica a la producción de zumos y bebidas naturales, ubicada en barcelona, zona franca... funciones:- garantizar el cumplimiento del sistema de gestión de la calidad y seguridad alimentaria......
Desde temporing externalización estamos buscando a un/a recepcionista para un hostal en la zona del gótico de barcelona... ciudad: barcelona funciones: en temporing no nos importa cómo seas, de dónde vengas o qué edad tengas, nos importa que seas tú... actitud proactiva y resolutiva... com/?response_id=21a3ab9b5eefa11e0bc18a3107dd0a32......
