FRONT OFFICE MANAGER - NH MADRID RIBERA DEL MANZANARES
Descripción de la oferta de empleo
Strive to continually improve guest and team member satisfaction and maximize the financial performance of the department.
KEY ACCOUNTABILITIES Your tasks and responsibilities will include, but will not be limited to.
• Manage and coordinate the FO department, implementing the NH service and quality standards.
• Identify and analyze FO operational challenges and facilitate the development of solutions to prevent reoccurrence.
• Supervise, coordinate and manage incidences related with the hotel, taking the necessary actions and decisions to solve them.
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Maintain and ensure communication and synergy between departments, analyze and prepare forecast reports, and ensure that all administrative, regulatory, tax and privacy requirements are met.
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices.
• Conduct department meetings and continually communicate a clear and consistent message regarding the FO goals to produce desired results.
• Establish challenging and realistic goals to guide operation and performance of the direct team.
Requisitos EXPERIENCE At least 5 years of hotel Front Office Manager experience, preferably in a hotel of similar size and complexity.
QUALIFICATIONS • Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and a high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Knowledge of the principles of revenue management and commercial policies.
PREFERRED SKILLS • Experience of managing and developing people • Strong leadership abilities • Interpersonal and communication skills • Results driven and focus on detail • High level of commercial awareness and sales capabilities • Management and organizational skills • Ability to work independently and as part of a team ADITTIONAL INFORMATION • You may be required to work on shifts.
This may include weekends and/or holidays.
Duty Manager.
• Will report to the General Manager and Operations Manager of the hotel.
Se ofrece NH Hotel Group is committed to the principle of equal opportunities and non-discrimination in the management of its Selection processes.
Detalles de la oferta
- Sin especificar
- 24/09/2024
- 23/12/2024
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