GBS PTP SENIOR ANALYST WITH SPANISH - CUSTOMER SERVICE AND VENDOR MASTER DATA

Job Description The CS and VMD Senior Analyst (with Spanish) role requires a detailed understanding of Procure to Pay (P2P) processes, systems, and policies.
The role purpose is primarily being the subject matter expert for LATAM region and requires fluent Spanish language skills.
The role is responsible for proactively ensuring compliance and efficiency in the VMD and AP areas as well as managing the processes and ensuring timely processing of requests to set up, change, inactive the Vendor Data records, or answering internal and external AP-related inquiries according to the SOP.
This role is supporting other GBS regions as per assignment.
This role, being the subject matter expert, is responsible for resolving complex inquiries, managing escalations in cooperation with Manager, and participating in assigned projects within the PTP Team.
This role is in hybrid work model.
Please note that this role requires a candidate to be a holder of work permit & residency in Poland.
What you will do.
Address all inquiries and/or complaints in a timely and professional manner.
Ensure that SLA and KPIs are completed with the required quality and speed.
Investigate and resolve P2P related issues and queries.
Provide data for the analysis to local management.
Provide excellent customer service to employees and other parties Recommend process improvements to generate efficiency and productivity.
Support team in resolution of complex AP inquiries, specific requests-  as Subject Matter Expert.
Review logged incidents, drive resolution with the group, review incidents and 5whys with manager.
Review the supplier set up forms, set up new suppliers or change existing vendors in Oracle according to the Vendor Master Data SOP.
Provide the internal customers with guidance and training with regards to Vendor Master Data process.
Assist with external and internal controls for Vendor Master Data.
Assist with external and internal audit inquiries for GBS markets and ensure SOX control compliance as necessary.
Qualifications Required Skills.
3+ years of experience in an accounting function.
Good understanding of Finance and AP operations.
Experience in a GBS/SSC and financial international environment preferred.
Experience with Oracle ERP preferred.
Fluent in English and Spanish.
Bachelor’s degree in finance or similar faculty.
Additional Information At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation.
In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives.
This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.
What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases.
If our mission resonates with your heart and career aspirations, join our team.
We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.
Why Biogen? We are a global team with a commitment to excellence, and a pioneering spirit.
As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills.
Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission.
Caring Deeply.
Achieving Excellence.
Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve.
We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired.
Read on to learn more about our DE&I efforts.
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