GERMAN CUSTOMER SERVICE IN MADRID
Descripción de la oferta de empleo
Deliver outstanding customer support in both German and English via phone email and chat.
Resolve customer issues related to account management product inquiries troubleshooting and other servicerelated requests.
Assist customers with navigating products and services including handling order changes cancellations and refunds.
Collaborate with internal teams to escalate and resolve complex customer concerns.
Provide insights and feedback on recurring issues to enhance service quality.
Ensure timely professional and accurate responses to customer inquiries.
Requirements.
Native German speaker with B2/C1 English proficiency.
Must reside in Madrid and be able to work onsite during the first 6 weeks.
Previous experience in customer service is an advantage.
Strong communication and problemsolving abilities.
Ability to work autonomously after the training period and provide remote support.
Excellent organizational skills and attention to detail.
Comfortable using technology and learning new systems quickly.
Benefits.
Hybrid work model.
Onsite for the first 6 weeks followed by remote work.
Competitive salary with opportunities for advancement.
Comprehensive training to ensure your success.
Work in a diverse and international environment.
Collaborative and supportive team culture.
Remote Work.
No
Detalles de la oferta
- Cross Border Talents
- Sin especificar
- 24/09/2024
- 23/12/2024
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