GERMAN SPEAKING CUSTOMER ADVISOR

We are a prominent company in the finance industry known for our dedication to excellence and innovation in financial services.
As part of our expansion we are looking for a dedicated and enthusiastic German Speaking Customer Advisor to join our team in Madrid.
This is an exciting opportunity to become part of a fastpaced customerfocused environment where your contributions will be valued and you will have ample opportunities for career growth.
Position Overview.
As a German Speaking Customer Advisor you will play a crucial role in providing exceptional service to our Germanspeaking clients.
Your primary responsibilities will include addressing client inquiries resolving issues and offering support related to our financial products and services.
This position is onsite in our Madrid office where you will work alongside a dynamic team to deliver outstanding customer support and contribute to our continued success in the finance sector.
Key Responsibilities.
Client Interaction.
Engage with Germanspeaking clients through various channels such as phone email and chat providing prompt and professional assistance to address their inquiries and concerns.
Issue Resolution.
Handle and resolve client issues effectively ensuring that all concerns are addressed in a timely and satisfactory manner.
Product Knowledge.
Develop a thorough understanding of our financial products and services to offer accurate information and support to clients.
Professional Communication.
Maintain a courteous and professional demeanor in all client interactions fostering positive relationships and ensuring a high level of client satisfaction.
Accurate Documentation.
Record all client interactions feedback and resolutions accurately in our customer management system to ensure proper followup and tracking.
Feedback Contribution.
Provide valuable feedback to management regarding common client issues trends and areas for improvement to enhance our service offerings.
Team Collaboration.
Work closely with team members and other departments to ensure a seamless client experience and to share best practices and insights.
Compliance.
Adhere to company policies and procedures including maintaining confidentiality and ensuring compliance with relevant regulations and standards.
Qualifications.
Language Skills.
Fluency in German (both written and spoken) is required along with proficiency in English for internal communications.
Customer Service Experience.
Previous experience in a customer service role is advantageous but not mandatory.
We value enthusiasm and a willingness to learn.
Communication Skills.
Excellent verbal and written communication skills with the ability to articulate complex information in a clear and empathetic manner.
ProblemSolving Abilities.
Strong analytical skills and the ability to think critically to resolve client issues effectively.
Technical Proficiency.
Comfortable using computers and various software applications; experience with customer management systems is a plus.
Adaptability.
Ability to handle multiple tasks and thrive in a fastpaced environment while maintaining attention to detail.
Team Player.
Collaborative attitude and the ability to work well with others to achieve common goals.
What We Offer.
Competitive Salary.
An attractive salary package that reflects your experience and skills.
Comprehensive Benefits.
Health and life insurance plans to ensure you and your familys wellbeing.
Career Development.
Opportunities for career growth and professional development within a leading financial organization.
Training and Support.
Access to comprehensive training programs to enhance your skills and advance your career.
Positive Work Environment.
A supportive and inclusive workplace culture where your contributions are valued.
Modern Office.
A stateoftheart office located in the heart of Madrid equipped with all necessary amenities for a comfortable and productive workday.
TeamBuilding Activities.
Regular teambuilding events and social activities to foster a strong team spirit and positive work atmosphere.
Employee Benefits.
Enjoy various employee perks including discounts on financial services and products.
How to Apply.
If you are passionate about customer service and eager to contribute to a leading finance company we would love to hear from you! Remote Work.
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