GERMAN SPEAKING CUSTOMER SERVICE - BANKING ONSITE
Descripción de la oferta de empleo
This role involves assisting customers via calls, emails, WhatsApp, and chat, and sharing information on innovative digital banking products tailored for the German market.
Responsibilities Provide assistance with general banking inquiries, account access issues, transfers, etc.
Manage back-office tasks including responding to emails, WhatsApp, and other channels.
Present and inform customers about banking products.
Adhere to transparency requirements, provide accurate product details (including purpose, characteristics, and risks), and uphold regulatory standards for client protection.
Monitor and report any application-related issues.
Meet defined quality standards and sales objectives.
Requirements Skills and Competencies Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
Language.
Fluent German (C2 level).
Strong customer orientation, empathy, and listening skills.
Excellent oral and written communication.
Analytical skills and quick learner.
Sales skills, social aptitude, and client interaction abilities.
Strong problem-solving capabilities.
Team-oriented with a proactive, results-driven mindset.
Ability to organize, manage time, and adapt to high-pressure situations.
Flexibility and adaptability to new technology.
Experience Previous banking experience is beneficial but not essential.
Benefits Hours.
38.
5 hours per week, with shifts from 2.
p.
m.
to p.
m.
Two days off weekly, plus two weekends off monthly.
Contract.
Permanent Salary.
€ gross per year Vacation.
32 calendar days annually Growth.
Opportunities for career advancement with a globally recognized service provider.
Detalles de la oferta
- Recruitment Direct
- 06/11/2024
- 04/02/2025
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