GERMAN SPEAKING VIP ACCOUNT MANAGERS
Descripción de la oferta de empleo
Tasks
Develop and maintain strong, personalized relationships with high-value players in your market.
Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requirements
Bachelor's degree in a related field or equivalent work experience.
Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
Profound understanding of the your country iGaming market, along with in-depth knowledge of player preferences.
Bilingual or Native level of German and fluent in English
Outstanding communication and interpersonal skills.
A customer-centric mindset with a firm commitment to delivering top-tier customer service.
Strong analytical capabilities, with a data-driven approach to decision-making.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Ability to work effectively both independently and as part of a team.
Flexibility in terms of working hours, shifts would go up to 2,00am (late shift and weekend shift are worked from home).
Benefits
Working in dynamic European company
Professional growth within the company
Corporate events, team building activities
Young and friendly team
Detalles de la oferta
- Triskel Consulting
- En toda España
- Sin especificar - Sin especificar
- 07/11/2024
- 05/02/2025
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