VIP ACCOUNT MANAGER - CYPRUS
Descripción de la oferta de empleo
Our client, and international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in to join their team in Cyprus. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build last relationships, and provide tailored experiences to ensure the loyalty and satisfaction of the VIP players.
Responsibilities
- Develop and maintain strong, personalized relationships with high-value players in your market.
- Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
- Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
- Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
- Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
- Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
- Provide regular reporting on the performance of your VIP players, accompanied by recommendations for improvement to the management team.
Requisitos del puesto
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the your country iGaming market, along with in-depth knowledge of player preferences.
- Bilingual or Native level of German/Italian/Greek/Czech/Slovenian/Austrian/Hungarian/Swedish/Finnish
- Outstanding communication and interpersonal skills.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
Detalles de la oferta
- En toda España
- Sin especificar - Sin especificar
- Indefinido, jornada completa
- 30000€ - 40000€
- 22/10/2024
- 20/01/2025
Join our growing team as a key account manager in the gbs team, you will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies... requisitos del puestoresponisibility work closely within the organisation to determine......
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... excellent working knowledge of ms office, particularly......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
Descripción:empresa española de terapias alternativas y astrologia precisa incorporar una community manager para su proyecto en madrid... requisitos del puesto promoción de la compañía en la web/conocimientos de redes sociales... manejo de herramientas de monitorización en redes y otros(analitics, audiense......
Requisitos del puestocurrently, we are on the lookout for a visionary store manager who embodies the essence of our brand – someone who can seamlessly blend the art of salesmanship with the science of team motivation... step into a world where passion meets precision, and where every sale is a testament......
Confidencial cuenta con una posición como supply chain manager para optimizar la cadena de suministro para garantizar la eficiencia en la distribución de productos y la satisfacción del cliente... habilidades: logística conocimiento de erp gestión de inventario análisis de datos gestión de la demanda......
Ciudad: madrid desde temporing buscamos perfiles para cubrir la posición de manager legal en una importante empresa de gestión inmobiliaria ubicada en la zona de chamartín en madrid... se ofrece:- contrato inicial de 3 meses a través de temporing + posibilidad de renovación estable o paso a empresa......
Involve rh cuenta con una posición como community manager para crear y mantener una comunidad online activa y comprometida, gestionando la presencia de la marca en redes sociales y generando interacción con los seguidores... habilidades: hootsuite creación de contenido atención al cliente online estrategias......
¿qué estamos buscando? un/a property manager para responsabilizarse de la gestión de los activos inmobiliarios asignados, controlando la gestión operativa y prestando apoyo en la gestión financiera del inmueble, así como supervisando todos los servicios, operaciones y funciones acordadas en el mandato......
