GLOBAL CUSTOMER SERVICE REPRESENTATIVE WITH ITALIAN FLUENCY
Descripción de la oferta de empleo
This role requires a proactive mindset, excellent communication skills, and a passion for delivering results.
You will have the opportunity to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.
Responsibilities.
Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
Maintain up-to-date knowledge of products, services, and company policies.
Collaborate with cross-functional teams to improve processes and optimize the customer experience.
Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.
Competencies.
Customer Focus -Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
Results Oriented - Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exception.......
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Detalles de la oferta
- StubHub
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 31/08/2024
- 29/11/2024
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