GLOBAL NEW ACCOUNTS CUSTOMER CARE SPECIALIST FRENCH AND ENGLISH SPEAKER

You Lead the Way.
Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways.
When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other.
Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success.
Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day.
And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
How will you make an impact in this role Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Also they do preventive work to avoid future overdues with accounts that have a high exposure Meaningful rewarding work performed with integrity Deliver worldclass customer service whilst responding to Customers inquiries and problems on inbound outbound calls and emails Support customers through the application journey as well as processing and analysing the applications Complete Anti money laundering and risk verifications on card applications Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express Meet and exceed quality goals compliance regulations and productivity targets Navigate a computerized data entry system or other relevant applications Uphold the Data Protection and Privacy Act for our Customers Update systems accurately and efficiently Reprioritize to adapt to the everchanging environment Minimum Qualifications Unique career journey shaped by your talent and curiosity Highly fluent in French with strong verbal and written communication skills especially in a business context.
Additionally basic English or Spanish would be desirable Demonstrate personal excellence by remaining positive in difficult situations Display a passion to serve by delivering outstanding service in every interaction with our Customers The ability to work in a fastpaced environment as well as multitask and reprioritize on a regular basis Strong interpersonal communication and listening skills Strong verbal and written communication skills Assertiveness to handle difficult conversations Excellent negotiation influencing and resourcefulness skills Analytical and problemsolving skills with strong attention to detail Outstanding organizational skills Navigate multiple systems and digital tools to service our Customers Confidence to work in a virtual environment Proven ability to deliver a high productivity and quality work under minimum supervision We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing.
That means we prioritize their physical financial and mental health through each stage of life.
Benefits include.
Competitive base salaries Bonus incentives Support for financialwellbeing and retirement Comprehensive medical dental vision life insurance and disability benefits (depending on location) Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global onsite wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience.
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