GO-TO MARKET LEAD • GESC- VOIS

Team overview.
Customer Success Team is part of the Group Go-To-Market (GTM) Department.
The focus of the team is to ensure that our customers achieve their desired outcomes while using our services and solutions.
We work closely with Product, Portfolio, Markets and Sales to launch a product and ensure that the sell, build and run process has been made transparent for our internal customers such as markets and sales with the input from portfolio and product teams.
Role purpose.
As a member of the customer success team, you will be responsible for the coordination and management of GTM activities directly aligned to customer requirements.
This is a key role within GTM that coordinates activities between our salesforce and subject matter experts, as well as supporting the Customer Success function with daily activities.
You will also play a key role for supporting the channel activation strategies and deployments with the OpCos.
This will involve supporting launch and in life channel activation activities for products and services across Connectivity, Security, Cloud and Edge, Applications and Solutions Portfolios to the full range of customers (SME to Large Enterprise).
Further you will be coordinating and simplifying the event planning activity of Vodafone Group within GTM from an event calendar point of view for all markets.
You will be responsible for the access management of the different tools we have within GTM.
Key accountabilities and decision ownership.
• Act as the customer advocate for GTM and contact for customer success team both internally and with customers.
• Co-ordinate across the OpCos and other internal and external stakeholders to deliver customer success activities which maximize the benefits of the eco system available.
• Support the customer success function with general Development and Activation enquiries, working with stakeholders from across the business and efficiently progressing all requests and driving business improvement.
• Support the delivery of channel activation activities focused on our Connectivity, Security, Cloud and Edge, Applications and Solutions Portfolios.
• Delivery One Team approach to deliver best in class GTM activities.
• Work on cross-function projects on a quarterly basis with close collaboration with other GTM teams, Product, Marketing and partners.
Core competencies, knowledge and experience.
• A highly skilled, enthusiastic team player who is at home both working as an individual and as part of a wider team to provide the highest level of service.
• Strong influencing skills with the ability to provide guidance to and influence multiple stakeholders.
Strong analytical & documentation skills.
• Proven customer service experience in a similar support role ideally within the IT industry #_VOIS  #WeMoveTheWorld  #MoveWithUs Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.