GUEST SERVICE INTERN

About usAt Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.Our cultureWe are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market.At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.Our hybrid work model adapts to individual needs, and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small 🎉.Job summary:As Guest Service Intern, you will have the opportunity to gain hands-on experience in the hospitality and customer service field. In this role, you will be the initial point of contact for our guests and suppliers , providing essential support in ensuring a high level of customer satisfaction and resolving issues effectively. You will work collaboratively with various departments to streamline operations and address inquiries promptly. The Guest Service Assistant is responsible for ensuring an exceptional guest experience by efficiently and effectively managing any incidents that may arise during their stayWhat you'll do:Respond to phone calls, emails, and online chats in a professional and courteous manner.Efficiently address guest concerns and resolving issues to ensure their satisfaction.Document and manage incidents using our Property Management System (PMS).Coordinate with the cleaning, maintenance, warehouse, and quality teams to resolve on-site issues efficiently.Maintain clear communication with all teams involved in guest satisfaction to optimize operational processes.Keep meticulous records of interactions with guests.Attend all the issues reported by guests during their stay in a timely and professional manner in accordance with established SLAs. Continuously monitor incidents until their complete resolution.Ensure the proper execution of budgets approved by property owners and at the request of KAMs. • Monitor expenses and coordinate necessary actions to stay within budget limits.Identify opportunities to improve processes related to incident management, and budget management. • Propose and participate in the implementation of solutions to enhance the efficiency and quality of services.About you:Valuable prior experience in a customer service environment, resolving issues to ensure their satisfaction including handling both inbound and outbound calls.Exceptional organizational skills and the ability to maintain an accurate record of costs and budgets.Ability to work collaboratively in a dynamic and multicultural environment.Excellent communication skills and a strong customer-focused mindset.Capacity to work efficiently in a dynamic and fast-paced environment.Availability to work 40 hours per week from Monday to Friday.English B2Why Homeclub?An international work environment; we have more than 15 nationalities!Flexible and dynamic work environment.Free Drinks: we always provide tea and coffee.On your birthday, we offer you a day off.Monthly team events and an amazing internal culture.Internal growth opportunities.Discounts at partner stores.Discounts on our properties.____________________________________________________________At Home Select, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.