HEAD OF DELIVERY OPERATIONS

Location: Barcelona preferred, although fully remote candidates will be considered.
Experience Level: Minimum 4 years in an operations management role, or 6 years in related fields with relevant responsibilities.
About Kognia: Kognia Sports Intelligence is on a mission to revolutionize football performance analysis through cutting-edge technology and deep insights into the game. Based in Barcelona and backed by industry giants including Xavi Hernández and Iker Casillas, we are a startup with a passionate team striving to bring actionable insights to coaches, players, and sports enthusiasts.
The Opportunity: We are looking for a driven and strategic Head of Delivery Operations to lead the expansion of Kognia’s operational footprint as we enter new markets, work with new partners, and develop new use cases that require new operational processes. You will work closely with Engineering, Commercial, and other business areas, and spearhead initiatives to optimize our delivery processes for market success. You will have the opportunity to set the standard for an organization that will grow around you in the coming months and years. This is a unique chance to leave a lasting impact in the sports analytics domain and to grow your career in a dynamic startup environment.
Responsibilities:

Lead the Delivery Operations department, including annotation teams, quality assurance, and customer success.
Lead post-sales communication with clients on service implementation, customer success, support, and other mechanisms to ensure retention.
Coordinate with the Product and Engineering areas to provide input to company roadmaps in order to meet delivery/integration/implementation objectives.
Manage Delivery Operations department personnel in terms of recruitment, onboarding and offboarding, retention, mentorship and motivation, policies, and individual development.
Lead requirements gathering, requirements validation, implementation, and delivery of pilot projects.
Manage relationships and contracts with vendors involved in the delivery value chain, which may include video, data, and other service providers.
Innovate or find new lines of revenue with these partners, clients, and other relevant stakeholders.
Participate in business strategy decision-making along with the rest of the management team.
Create, monitor, report, and optimize KPIs related to delivery, including unit costs, and find strategies to optimize them.
Implement process, policies, and standards across the Delivery Operations department, and coordinate on cross-departmental policies as relevant, in order to balance quality, speed, and cost, according to company strategies.
Ensure compliance with local, international, and client-specific laws, standards. and requirements.
Evaluate risks related to the entire value chain and strategize accordingly.

Requirements:

Proven experience in operations management with a specific focus on early-stage products from greenfield to growth stage.
Excellent communication, collaboration, and leadership skills, with the ability to guide cross-functional teams toward a common goal.
Strong analytical skills and data-driven mindset, with experience using metrics and KPIs to drive product decisions.
Experience with AI-based products and incorporating R&D efforts into product strategy.
Deep passion for football, sports analytics, and understanding market dynamics.
Familiarity with agile methodologies and experience working in startup environments.
Resilience and adaptability in the face of challenges, with a problem-solving attitude.

Benefits:

Competitive salary and performance-based incentives.
A central role in a growing startup.
Work with a dedicated, talented team in a collaborative environment.
Opportunities for professional growth and development.
Flexible working arrangements and a balanced approach to remote and in-office work.

How to Apply: If you’re excited about driving operations to market success in the sports analytics domain, we would love to hear from you. Submit your resume and a cover letter explaining your relevance experience.
Kognia is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.