HEAD OF MANAGED SERVICES

The Head of Managed Services will be responsible for overseeing multiple managed service functions on a specific client partnership.
Scope of services will include application support, content publishing, digital marketing support through owned channels, translation services, Leads and Data as a Service (LaaS and DaaS) for partners, and customer support for end users.
This role will focus on the initial design and continuous optimization of services, developing service catalogues, and implementing methodologies to foster a culture of continuous improvement and operational excellence.
The role requires managing teams across diverse global locations and ensuring consistent, high-quality service delivery.
Descripción de puesto.
We are a dynamic, subscription-based startup aiming for rapid global expansion.
Our mission is to deliver exceptional digital experiences and value-driven services to our partners and end-users worldwide.
We are looking for a strategic and experienced Managed Service professional to lead our diverse global teams, develop and implement initial service designs, and improve plans.
The Role As Head of Managed Services you will oversee multiple managed service areas, including application support, content publishing, digital marketing support through owned channels, translation services, Leads and Data as a Service (LaaS and DaaS) for partners, and customer support for end-users.
Reporting into the Chief Solution Officer, you will focus on the initial design and optimization of services, developing service catalogues, and implementing methodologies to foster a culture of continuous improvement.
You will manage teams across diverse global locations ensuring high-quality service delivery.
Responsibilities Service Design and Implementation.
You will lead the development of initial service designs across all managed service areas, ensuring agreement on our goals and partner requirements Service Delivery Management.
You will oversee the delivery of managed services, including application support, content publishing, digital marketing support, translation services, LaaS and DaaS, and customer support Application Support.
You will manage the application support team to ensure the stability, reliability, and performance of all applications Content Publishing and Digital Marketing Support.
You will oversee content publishing and digital marketing support activities across owned channels, including websites, social media, and email campaigns Translation Services.
You will manage translation services to provide accurate, culturally relevant translations for marketing materials, product documentation, and customer communications Lead Data as a Service.
You will oversee the delivery of the LaaS and DaaS function to deliver high-quality data and lead generation services for partners, ensuring compliance with data privacy regulations Customer Support for End-users.
You will set-up and oversee the customer support function, ensuring high levels of service delivery across multiple channels (phone, email, chat) Continuous Improvement.
You will implement methodologies to foster a culture of continuous improvement Global Team Leadership and Development.
You will manage diverse, geographically dispersed teams across multiple service lines, engendering a culture of collaboration and accountability Team member Management and Collaboration.
You will be a primary contact for all partners regarding managed service delivery, ensuring collaboration Financial and Resource Management.
You will manage budgets for all managed service areas, ensuring cost-effective service delivery Qualifications Education.
You will have a Bachelor’s degree in Business Administration, Operations Management, Information Technology, Marketing, or a related field Experience.
You will have 7-10 years plus of experience managing multiple service lines, including application support, content publishing, digital marketing, and customer support Leadership.
You will have experience managing large, geographically dispersed teams Service Management Expertise.
You will have in-depth knowledge of service design principles, service catalogue development and service management frameworks (e.
., ITIL, ISO ) Operational Excellence.
You will have experience in driving operational efficiency, process improvement, and service excellence Analysis.
You will be analytical, with experience using data to guide decision-making and improve service delivery Communication.
You will engage team members at all levels Project Management.
Proficiency in project management tools and methodologies, with experience managing complex projects Flexibility.
You will adapt to a versatile working environment where project requirements can change Additional Information You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning 29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years You'll have a hybrid working schedule, with flexible start/end hours Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter #LI-Hybrid Ubicación.
London Brand.
Merkle Tipo hora.
Tiempo completo Tipo de contrato.
Permanente Sobre dentsu Cuando te incorporas a dentsu - a cualquiera de nuestras brands - formarás parte de un equipo.
Un equipo con talento en medios, creativo y tecnológico.
Con una misión compartida.
innovar en la forma en la que están construidas las marcas.
Nuestra manera colaborativa y ágil de trabajar significa que vas a desarrollar diferentes capacidades estando expuesto a nuevos planteamientos, combinándolos con un espíritu pionero cuyo objetivo es tener un impacto positivo en las brands y la sociedad.
Pronto te darás cuenta de por qué estamos a la vanguardia de la economía digital.
Juntos hacemos nuestra marca.
Juntos aceptamos el verdadero potencial de la disrupción.
Y juntos, en toda nuestra red, ayudamos a nuestros clientes a crecer en un entorno cambiante.
world.
Si deseas pertenecer a una red global donde las oportunidades no tienen límites, esperamos darte la bienvenida.
About dentsu We are dentsu.
We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.
We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity.
We are the network designed for what’s next.
An invitation to… team without limits.
We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way! An invitation to… be a force for good.
Sustainability is vital to our business and an important area of focus for our clients.
We are leading the way for our industry as we discover new ways to help build a more sustainable planet.
An invitation to… dream loud.
In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.
Find out more about us Who we are Our Social Impact Our work Our DEI Report