HELP DESK AGENT WITH HIGH LEVEL OF DUTCH AND GERMAN
Descripción de la oferta de empleo
Their mission is to help customers maximise the value of IT by advising on IT strategy, deploying and integrating appropriate Technologies.
¿Qué harás? As a Level 1 Customer Service Analyst, you will be working in a new helpdesk project and reporting to a team leader.
Your objective will be to provide customer service to the client via phone, web and e-mail.
Your main responsibilities.
-You will be taking incoming customer calls and help clients with their IT technical problems.
- You will handle challenging IT situations.
- You will respond to incoming emails.
- You will ensure that service quality levels fully meet expectations.
- You will show good communication skills, and provide excellent customer service responses.
¿A quién buscamos? You are the candidate we are looking for if you.
- You have perfect knowledge of at of the following languages Dutch, German and English.
- You have previous experience with or interest in IT would be a plus (training will be provided) - You have experience in customer service is a plus - You have high communicative skills - You are a Team player - You are motivated to learn - You are a Customer oriented person ¿Qué ofrecemos? What do we offer.
- Salary.
€ gross / year - € / year in Ticket Restaurant (after probation period) - Discounts in sport club and private insurance - Language classes.
- Private health insurance after 3 months.
- Permanent Contract.
- Hybrid role 95 % WOF and 5 % OFFICE
Detalles de la oferta
- TALENT SEARCH PEOPLE
- Sin especificar
- 26/11/2024
- 24/02/2025
Requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... showing them the benefits of build a partnership with the company... building strong relationship with the clients... you have good commercial and communications skills......
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