HOTEL BOOKING AGENT FOR THE UK & SPAIN MARKETS (SPANISH AND ENGLISH) - TEMPORARY
Descripción de la oferta de empleo
They have over guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations.
We are looking for extraordinary people with outstanding sales skills to join our high-energy booking team! We Care.
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious.
Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together.
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing? Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiries Identifying sales opportunities in every call by understanding our customers' needs Influencing and persuading customers to make reservations now, not think about it, and call back later Upselling rooms and cross-selling extras, such as breakfast and Wi-Fi, to increase revenue Working within talk-time targets to deliver minimum calls per hour Constantly improving product knowledge to deliver the highest quality of information to our customers Dealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunities!
Detalles de la oferta
- CPM International
- En toda España
- Sin especificar - Sin especificar
- 22/11/2024
- 20/02/2025
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