INDUSTRIAL ENGINEER FOR INTERNATIONAL SUPPORT (CHINESE OR ITALIAN OR GERMAN SPEAKER)

The RoleWe’re looking for a Industrial Engineer based in Madrid to work in a daily basis with the manufacturer ophthalmic lenses laboratories across the world.About IOT:We want to become the premier provider of disruptive and customized innovations in the industry for both companies and labs. To specialize in cutting-edge technologies, products, and services that add value to your business, boosting innovation, excellence, and success in the optical solutions industry and we will do it together with you.Currently, our offices are located in the heart of Madrid, Minessota and in Torrance, California. We now serve more than 400 partners in more than 69 countries around the world.https://www.iotlenses.com/iot/About-IOT/Our-company.htmlAvailable to travel 40%TECHNICAL RESPONSIBILITIESEngineer service support in the integration of new software, products and technologies into existing lab equipment platforms of third-party labs to successfully manufacture lenses made with any of the IOT technologies.Setting up and configuring new optical lens designs for customersTroubleshooting and resolution of software and production process deviations and issues.Quality control of ophthalmic lens production in optical labs:Surfacing department QCCoating department QCProcess Improvement service to optical laboratoriesCollaborate from a technical perspective in the management of IOT customers (ophthalmic labs) with the sales and marketing teams of the company that work with the same accounts.Interdepartmental collaboration for multiple projects and tasks:Collaboration with the commercial team developing new strategies.Communication and collaboration with development teams to resolve software incidences.Consulting, customer service (not sales) and training customersBe responsible for maintaining a relationship with the customers and supporting all their needsREQUIRED SKILLS AND EXPERIENCEBachelor’s degree in Industrial, Chemical, Mechanical, Optical Engineering or related field.Italian or Chinese or Germán Speaker (Upper B2 Level)3 years of previous process engineering experience in manufacturing laboratories of ophthalmic lenses or similar industry.Advance Computer skillsCustomer needs focusedAble to set priorities, quickly adopt to change and learn continuouslyAbility to work in a fast-paced, cross-functional environment, both independently and with a team.Ability to develop and maintain strong relationships across disciplines and with multiple levels of management.Strong communication and technical skills.Self-motivated, well organized, and able to work independently.About the recruiting process:An interview with the People & Culture VPBehaviours & Skills online test.An interview with the Field Service Engineer Director.BENEFITS:🏝️ Holidays:🏕 23 days + 14 bank Holiday (legal)🏕 Two more weeks of holiday: Easter & Christmas time (age 4 months in the company)🎄 24th & 31st December: Afternoon off⏳ Working schedule⌚ Flexible working schedule: Starting from 8 to 10 and leaving the earliest at 5😎 Summer intensive schedule and every Friday2 days working from home👾 Healthy life:🏥 Health insurance paid by the company (age 4 months in the company)🚋 Flexible compensation: Public transport, restaurants & kinder gardenNewborn bonus: 5.000€2 free pair lenses per year