INTERIM CUSTOMER MARKETING MANAGER, MADRID

Interim Customer Marketing Manager en Madrid.
Perfil buscado (Hombre/Mujer)


Reporting to the Marketing Manager the main responsibilities will be focused on the following tasks

Strategy analysis and coordination

Design and draw the Customer Marketing strategy working closely with Marketing Manager to be implemented afterwards.
Set up the main objectives with Marketing Manager following up results periodically.
Define a Customer Marketing Plan according to convenient deadlines by specific actions.
Working closely in coordination with following departments

Sales x-selling support follow-up
CX draw actions with customers such us onboarding journeys events webinars information cases
Marketing New Business Marketing in collaboration with clients and prospects and Digital Marketing for communication and social media.


Report of data periodically KPIs metrics in order to update information and analyse deviations.
Communicate and interact with external stakeholders for different purpose.
Periodically report to the Marketing Manager.


Execution/Implementation

Create and deliver e-mail marketing related to customers about information cross-selling invitations surveys etc.
Define and update target lists per solution and industry vertical working closely with Market Research and Data Analysis.
Take care of customer satisfaction by visiting them reporting on status and detecting any anomaly.
Assume the Project leadership for the creation of Customer Press Releases and Cases testimonies for both formats written and audiovisuals.
Create plan and organize customer-focused events (including Impact Awards) under our Clients corporate image and concept.


We offer a 6-month project at a leading Tech company +5 years of experience in marketing projects

Education

Marketing Communication Advertising or similar.


Experience

+5 years of experience in marketing roles.
Background managing marketing projects.
Demonstrable experience in planning implement and executing Marketing plans.
Demonstrable experience in creating and organising events.


Hard Skills

CRM salesforce or similar
Marketing Automation Marketo or similar
Graphic design Canva Photoshop or similar
Ms Office excel power point
Webinar platforms Goldcast or similar
Website edition (CMS) Drupal or similar
SEO/SEM familiar with GA Semrush other
Social LinkedIn Youtube Vidyard
Copywriting good skills (demonstrable)

Soft skills

Passion for Customer Marketing customer satisfaction communication cross-selling.
Ability to plan and coordinate activities effectively as well as execute them.
Strong communication skills with internal and external stakeholders.
Great focus on details and ability to see the global picture as well.
Ability to plan and coordinate activities effectively as well as execute them with a strong focus on analytics familiar with KPIs and data analysis.
Results oriented person working towards the success of Customer Marketing methodic practical with great capacity for Follow-up and control of daily tasks as a progress in the relationship with each customer.
Strong work team skills demonstrating facility to collaborate within different colleagues and departments.
Ability to build strong and engaged relationships with customers and the team.
Ability to maintain high levels of drive and energy being creative proactive and dynamic.
Advance in Spanish and English is a must. French is a plus.
Ability to travel occasionally.

Multinational company and global leader providing technological solutions for its clients.

We offer a 6-month project based in Madrid and a hybrid work model 1 day on-site and 4 days off-site

Marketing,

Marketing,